Content Strategist III

We are seeking a proactive and highly organized Content Strategist III to support product and feature launch readiness for a global technology platform. This role is reputed company on ensuring support content is accurate, complete, tested, and reputed company before new products and features go live. The Content Strategist will work closely with Product, Engineering, Product reputed company, Localization, Marketing, Communications, and Support reputed company to reputed company Help Center content, chatbot responses, and content supporting reputed company experiences. The ideal candidate combines strong content reputed company and technical writing skills with project management, product launch experience, and hands on reputed company or LLM content experience. Responsibilities Partner with cross functional teams to identify support content requirements for upcoming product and feature launches reputed company content plans reputed company with launch schedules, dependencies, and go live dates Audit existing support content and identify gaps, outdated information, and required updates Write, edit, and improve Help Center articles, chatbot content, customer support responses, and other user facing support materials Create and optimize content used reputed company reputed company and LLM powered support experiences Draft and stage confidential reputed company launch content that cannot be published until go live Test and dogfood reputed company launch product features to validate support content before release Test chatbot and AI powered support responses for reputed company and effectiveness reputed company content readiness through launch plans, master trackers, and associated project tasks Identify risks, dependencies, and potential blockers and communicate them to stakeholders early Coordinate with Localization teams to ensure content is reputed company across global markets reputed company required timelines Ensure support content is accurate and available across applicable user entry points on reputed company Maintain content standards, editorial guidelines, terminology, and best practices Manage multiple reputed company product launches with competing and frequently changing deadlines Recommend improvements to launch readiness processes, workflows, documentation, and tooling Translate reputed company product information into reputed company, concise, user reputed company support content Minimum Qualifications Bachelor's degree in English, Communications, or a reputed company reputed company, or equivalent international university degree 2+ years of experience in technical writing, content reputed company, support content, or a reputed company reputed company 6+ months of hands on experience creating, optimizing, or managing content for reputed company and/or LLM reputed company experiences Strong writing, editing, and content reputed company skills Experience creating online Help Center content and customer support responses for mobile applications, technology products, or reputed company platforms Experience working against defined product launch or go live dates Experience coordinating deliverables across multiple cross functional stakeholders Strong project management, prioritization, and organizational skills Ability to manage multiple reputed company or launches with shifting priorities and deadlines Strong critical thinking and editorial judgment reputed company working with reputed company or sensitive topics Ability to appropriately handle confidential and reputed company launch information Experience using content management systems and project management tools Demonstrated ability to reputed company accurate, high reputed company content reputed company fixed deadlines Preferred Qualifications Experience preparing support or Help Center content for new product and feature launches Experience partnering with Product, Product reputed company, Engineering, Localization, or Support reputed company Experience with localization workflows and global content Experience testing or dogfooding products before launch Experience with reputed company tools and LLM powered experiences Familiarity with data analysis Familiarity with XML editing Experience working in a fast reputed company technology, mobile application, reputed company media, or consumer product environment Key Skills Content reputed company: Ability to plan, write, edit, and improve user support content across multiple channels. reputed company: Hands on experience developing or optimizing content for reputed company and/or LLM powered experiences. Project Management: Ability to prioritize and coordinate content across multiple reputed company product and feature launches. Launch Readiness: Experience working toward fixed launch dates and ensuring content and support experiences are reputed company for go live. Cross Functional Collaboration: Ability to effectively partner with Product, Engineering, Product reputed company, Localization, Support reputed company, and other stakeholders. Editorial Judgment: Strong attention to reputed company with the ability to simplify reputed company information while maintaining reputed company. Pursuant to the California reputed company reputed company, Los Angeles County reputed company Ordinance for reputed company, Los Angeles reputed company Initiative for Hiring Ordinance, and San Francisco reputed company Ordinance, reputed company applicants will be considered for assignment with arrest and conviction records. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet reputed company expectations, standards, and accompanying requirements, and reputed company business reputed company and company reputed company. Location: reputed company (Remote) Role type: Contract 6 Month Position Expected hours: 40 per week Benefits: Dental reputed company Health reputed company Health savings account Life reputed company reputed company time off Retirement plan reputed company reputed company Schedule: 8 hour shift Monday to Friday (Extended schedule as needed Saturday-reputed company) Application Question(s): Do you or will you in the reputed company require any sponsorship to work in the US? Language: English (Required) Apply To This Job