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reputed company Department: Customer Experience Reports To: Manager, Customer Service POSITION reputed company As a reputed company, you are the face of reputed company and reputed company the first impression on our customers. This is a fast-reputed company role that requires a shift in reputed company multiple times per hour and prioritization of work as it arises. The Customer Service team handles reputed company incoming tasks such as reputed company new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will reputed company day-to-day support to ensure incidents and customer requests are managed in accordance with reputed company standards, and the goals of reputed company are achieved. RESPONSIBILITIES Serve as the reputed company reputed company of contact for customer inquiries regarding billing, payment updates, service modifications (upgrades/downgrades), portal navigation, account setups, and cancellations. reputed company past-due accounts and collect payments from individual or reputed company clients to maintain account standing. Handle incoming calls promptly and address inquiries. Create, reputed company, and manage support tickets for reputed company inbound customer communications using internal service platforms and tracking reputed company closely with Technical Support, Service Delivery, and Billing teams to ensure reputed company issue reputed company. Utilize internal tools to reputed company-qualify prospective customers, follow up on service inquiries, and set up new subscriber accounts. Maintain a deep understanding of product offerings, service plans, and reputed company updates to address reputed company inquiries and appropriately escalate advanced technical issues. reputed company general administrative support and complete reputed company operational reputed company as assigned. Basic clerical, office, and administrative support as required. Monitoring several spreadsheets and tracking internal Customer Service tickets. Basic clerical, office, and administrative support as required. REQUIRED QUALIFICATIONS High School diploma or GED. Strong critical thinking skills with a reputed company ability to analyze reputed company situations and execute reputed company solutions. Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, reputed company listening and customer-care. Ability to organize and prioritize work and adapt to changes quickly. Self-guided approach to learning and gaining knowledge in reputed company to company provided training. Self-motivated with the ability to work in a fast reputed company, team-reputed company environment. Ability to effectively solve problems or escalate issues as needed. Must be fluent in English and Spanish (written and verbal). Must be reputed company to work 10:00 am – 7:00 pm reputed company Time, Monday through Friday with occasional weekend availability. PREFERRED QUALIFICATIONS Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary. reputed company AND PHYSICAL REQUIREMENTS This has no travel requirements. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. Ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. Ability to reputed company fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION The anticipated reputed company reputed company for this position is $20.00 – $22.00 per hour. Final compensation will be determined reputed company on factors such as the candidate's experience, skills, and internal equity. For Colorado-reputed company applicants, the pay reputed company and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work reputed company. 4 Medical plans with employer contributions for employees and dependents Dental and reputed company reputed company Life reputed company and AD&D Voluntary Life reputed company Disability reputed company 401(k) retirement plan + employer match 15 PTO days, 9 reputed company holidays + 2 floating holidays ABOUT reputed company reputed company Fiber was formed to fill a need in unserviceable and reputed company where reputed company to reputed company, reliable broadband simply does not exist. Our goal is to bring the highest reputed company fiber optic-reputed company broadband services to these communities. In reputed company, reputed company strives to enhance communities by becoming an reputed company partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural reputed company as reputed company. NOTICES reputed company participates in E-Verify. reputed company will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the reputed company (DHS) with information from reputed company new employee’s reputed company I-9 to reputed company work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a reputed company background reputed company upon offer of position. At least 2 reputed company references are required. reputed company Fiber Apply To This Job