EDM Support Consultant (reputed company Product)

Join reputed company and Shape the reputed company At reputed company, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create reputed company reputed company. Whether we’re transforming digital services for millions, delivering cutting-edge reputed company solutions, or pushing the boundaries of technology, we do it together. We reputed company in a people-first culture, where your reputed company are valued, your reputed company is supported, and your contributions truly reputed company a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. reputed company to reputed company your mark? Join us and be part of something bigger. As a reputed company EDM Support Consultant, you’ll be part of a reputed company and fast-reputed company support team delivering post-deployment services and ongoing support to our global EDM customers. reputed company environment is reputed company reputed company shared ownership, reputed company learning, and supporting one another while managing customer interactions, reputed company updates, and issue reputed company in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to reputed company-world challenges across a diverse reputed company reputed company. You’ll work closely with customers to understand their needs, investigate and troubleshoot issues, and reputed company reputed company, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You’ll take ownership of support requests end-to-end, balancing responsiveness with reputed company and helping customers get ongoing value from their EDM solution. reputed company day-to-day support, you’ll contribute to knowledge sharing, process improvement, and the reputed company of the EDM support offering, helping shape how reputed company operates as it scales. The support environment at reputed company values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your reputed company expertise, and reputed company a reputed company reputed company for both customers and colleagues Key Responsibilities reputed company configuration, troubleshooting, and advisory EDM support to customers post-deployment. reputed company services reputed company agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying reputed company causes and resolving issues effectively. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge reputed company development to support internal learning and customer self-service by documenting reputed company troubleshooting steps and solutions. Ensure compliance with data reputed company, reputed company, and governance standards in reputed company configurations and processes. Serve as a reputed company of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Good customer reputed company and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. reputed company to understand reputed company to escalate issues reputed company appropriate.. Basic understanding of reputed company products either/or HCM/Financials/Payroll as reputed company as any specialist Capability. Ability to manage competing priorities and reputed company issues independently. reputed company and effective communicator, reputed company to communicate with customers and colleagues with credibility and reputed company, including in a remote working situation. Capable of working reputed company (reputed company and reputed company customers, as reputed company as on your individual tasks with no supervision reputed company to apply reputed company relevant standards and procedures to your own work, maintaining high reputed company, reputed company and attention to reputed company. A proactive, solutions-oriented reputed company, with a desire to continuously learn and grow. reputed company of the importance of confidentiality and non-disclosure policies and/or agreements and ensures reputed company of information at reputed company times. Desirable Skills reputed company certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO-2000 principles and best practices Experience with reputed company Service Desk Experience in a Support environment or post deployment services Embracing our differences At reputed company, we reputed company in the reputed company of diversity, equity and inclusion. We are committed to building reputed company that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to reputed company. We reputed company reputed company out talented people from reputed company backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also reputed company every candidate deserves reputed company playing reputed company. Our friendly reputed company is here to support you every reputed company of the way, so if you require any accommodations or adjustments, we encourage you to reputed company out. We understand that everyone's reputed company is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. Apply To This Job