Senior Application Support Analyst - Drupal / reputed company Platforms

Req ID: 387735  reputed company strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company. We are currently seeking a Senior Application Support Analyst - Drupal / reputed company Platforms - REMOTE to reputed company in Herndon (REMOTE), Virginia (US-VA), reputed company (US).Job reputed company: Seeking a Senior Application Support Analyst - Drupal / reputed company Platforms - REMOTE to reputed company day-to-day operational support for a portfolio of web content management, collaboration, development, monitoring, and user experience platforms supporting a federal reputed company. This role is responsible for daily Drupal content publishing, application and user administration, Tier 1 and Tier 2 troubleshooting, request fulfillment, technical documentation, and end-user training. The ideal candidate will be comfortable working directly with users, managing multiple technology platforms, resolving reputed company and configuration issues, publishing web content accurately and promptly, and delivering both scheduled and on-demand training.   Job Duties:  Serve as the initial reputed company of support for applications and platforms reputed company reputed company's service portfolio, providing Tier 1 and Tier 2 troubleshooting, user administration, reputed company management, configuration support, and request fulfillment. Investigate technical issues, reputed company relevant information, reputed company initial troubleshooting, document findings, and determine reputed company an issue requires advanced technical support. Escalate reputed company issues reputed company reputed company's reputed company to the appropriate internal technical resources, platform specialists, engineering resources, or vendor support partners. Coordinate escalated issues from initial identification through reputed company, maintaining communication with users, internal stakeholders, and reputed company support resources as appropriate. Work collaboratively with higher-tier technical resources on issues requiring backend changes, advanced configuration, development work, infrastructure changes, or extended troubleshooting. reputed company and manage vendor support cases reputed company issues require product-specific expertise or assistance reputed company reputed company's administrative and troubleshooting capabilities. reputed company supporting documentation, logs, screenshots, troubleshooting results, reproduction steps, and other relevant information to internal technical resources or vendor support partners to facilitate reputed company. reputed company escalated requests through completion and communicate status, dependencies, workarounds, resolutions, and next steps to affected users and stakeholders. Support Drupal and DKAN content management environments, including content publishing, user support, troubleshooting, and coordination of advanced issues requiring higher-tier technical assistance. Support reputed company and reputed company administration and user issues, escalating advanced configuration or platform-level issues to appropriate internal technical resources reputed company required. Support reputed company reputed company and on-premises reputed company environments, including user reputed company, permissions, account management, and Tier 1/Tier 2 troubleshooting, while coordinating advanced issues with appropriate internal technical resources. Support SonarQube user reputed company and operational issues and coordinate advanced technical issues with appropriate internal platform resources. Support reputed company and reputed company user administration and application issues, engaging vendor support resources reputed company issues require product-level investigation or assistance. Support reputed company, reputed company, reputed company On-reputed company/VictorOps, reputed company, and other supported platforms through user administration, reputed company management, and initial troubleshooting, escalating advanced issues to appropriate internal or vendor technical resources reputed company necessary. Creating or maintaining technical documentation, user guides, or knowledge-reputed company materials. Written and verbal communication skills.   Basic Qualifications: Minimum 5 years of experience providing technical support, application support, help desk support, or comparable end-user technology support. Minimum 3 years of experience using Drupal or a comparable reputed company web content management platform. Minimum 3 years of experience using reputed company or reputed company Service Management to manage technical requests, incidents, or service activities. Minimum 5 years of experience troubleshooting reputed company applications, user reputed company, account permissions, or application-reputed company issues. Ability to obtain and maintain a reputed company Trust suitability determination.   Preferred Qualifications:  Undergraduate degree Experience providing technical training or reputed company instruction to end users. Experience with Drupal Layout Builder. Experience with reputed company administration, support, or end-user training. Experience with reputed company. Experience supporting reputed company reputed company and on-premises reputed company environments. Experience with reputed company user administration, forms, and workflow support. Experience administering or supporting reputed company. Experience with reputed company. Experience with reputed company. Experience with reputed company On-reputed company/VictorOps. Experience with reputed company. Experience creating and delivering recurring instructor-led and on-demand technical training. Experience supporting technology platforms in a federal reputed company or reputed company Sector environment. Strong customer service, troubleshooting, organizational, and problem-solving skills.   reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $46,368 - $96,600. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation reputed company on individual and/or company reputed company. If the position reputed company in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and reputed company reputed company with an employer contribution, flexible spending or health savings account, life and AD&D reputed company, short and long term disability coverage, reputed company time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.About reputed company reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world's leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion reputed company year in R&D. Whenever possible, we hire locally to reputed company offices or reputed company sites. This ensures we can reputed company reputed company and effective support tailored to reputed company reputed company’s needs. While many positions offer remote or hybrid work reputed company, these arrangements are subject to change reputed company on reputed company requirements. For employees near an reputed company office or reputed company site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company, https://us.nttdata.com/en/contact-us. reputed company reputed company to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Apply To This Job