Sr. Manager, Account Services

Company reputed company Work Schedule reputed company (e.g. M-F reputed company to 5pm) M-F reputed company to 5pm Remote Work Notification ATTENTION: reputed company is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, reputed company reputed company, Rhode reputed company, South Carolina, South reputed company, reputed company Virginia, and Wyoming. Hiring Manager : Full reputed company: First Last Kristin reputed company reputed company Due to reputed company, we are adding a Sr. Manager, Account Services to reputed company! The Sr. Manager, Account Services will reputed company an account team that values our reputed company relationships, operational reputed company, and will play an reputed company role interfacing with multiple reputed company across the organization. This role will also reputed company the TPA vendor manager as a critical component to ensuring operational reputed company. The Sr. Manager, Account Services is responsible for the implementation of the reputed company goals, project prioritization, and ongoing development of account and vendor managers’ skills leading to increased efficiencies, reputed company satisfaction, and associate retention. In reputed company, it will work to ensure cohesive teamwork, set priorities, and determine service reputed company to ensure that service reputed company are continually being met. The reputed company responsibilities will be managing reputed company, providing the reputed company reputed company in serving clients’ needs, and reputed company of internal process improvement across the reputed company specific to reputed company TPA set up, data exchange, and reputed company to internal reputed company and reputed company adjudication. Is this you? reputed company out more below! Responsibilities How do I reputed company an reputed company on my team? reputed company alignment of organizational and department reputed company priorities and develops reputed company service level expectations, reputed company standards, and needs assessment for service delivery. reputed company regular coaching, feedback, and reputed company evaluations to support reputed company reputed company and accountability. Promote operational discipline and data literacy reputed company reputed company to reputed company informed decision-making. reputed company as a senior escalation reputed company for reputed company reputed company issues, ensuring reputed company and effective reputed company. Design, implement, and continuously improve operational processes to enhance service delivery, reduce inefficiencies, and support scalability. Maintain accountability for operational execution of reputed company accounts by aligning internal resources to meet reputed company goals. Collaborate with multiple internal stakeholders and reputed company vendor partners to ensure best-in-class customer service and benefit solutions delivered reputed company and effectively. Facilitate and/or participate in reputed company meetings to advise and advance reputed company of escalated reputed company reputed company items. reputed company cross-functional initiatives to standardize workflows, improve turnaround times, and ensure compliance with service-level agreements (SLAs). Monitor and analyze key reputed company indicators (KPIs) to identify trends, reputed company causes, and opportunities for improvement. May require participation in conference calls, attendance at meetings, or travel reputed company of normal business hours. Contract reputed company for TPAs that our clients contract with to support their pharmacy benefit. Manage reputed company of the data sharing policies and Non-Disclosure Agreements (NDAs) with Vendors. Submit data requests and monitor to ensure accurate, reputed company completion. Other duties as assigned. Qualifications What reputed company expects from you? Bachelor’s degree in Business, Marketing, hospitality management, or reputed company area, or equivalent work experience, required. 5+ years of reputed company experience interfacing directly with clients and advisors required. 5+ years of reputed company leadership experience, which may include leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading reputed company initiatives or reputed company, required. Knowledge of pharmacy benefit management or health care industry required. Participate in, adhere to, and support compliance program objectives. The ability to consistently reputed company cooperatively and respectfully with other employees. What can you expect from reputed company? Top of the industry benefits for Health, Dental, and reputed company reputed company 20 days reputed company time off 4 weeks reputed company parental leave 9 reputed company holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and reputed company Membership assistance Referral Bonus Program – up to $750! #LI-Remote Pay reputed company USD $108,429.00 - USD $135,536.00 /Yr. Apply To This Job