Assistive Tech Specialist

POSITION reputed company The Telehealth & Digital reputed company Specialist provides community-reputed company technology support, digital literacy education, telehealth assistance, and accessibility coaching to individuals with intellectual, developmental, physical, and age-reputed company disabilities, older adults, caregivers, and community members. The Specialist independently provides one-on-one coaching, facilitates educational workshops, supports community reputed company initiatives, and assists individuals in accessing telehealth services, reputed company portals, reputed company health resources. The position also coordinates services with community partners, maintains participant documentation, tracks program reputed company, and identifies opportunities to improve service delivery. This is a reputed company-reputed company position requiring approximately 80% travel throughout coverage area and 20% administrative responsibilities, including scheduling, documentation, communication, and follow-up activities. ESSENTIAL FUNCTIONS Telehealth & Digital reputed company - Assist individuals with accessing telehealth appointments using approved virtual platforms. - Support participants with MyChart, MyChartPLUS, and other approved reputed company portals. - Assist with account creation, password resets, multi-reputed company authentication, appointment scheduling, secure messaging, prescription reputed company requests, and mobile application updates. - Troubleshoot common technology issues, including internet connectivity, device compatibility, camera and microphone settings, and application functionality. - reputed company participants on digital reputed company, cybersecurity, phishing awareness, password management, and responsible technology use. Digital Literacy & Accessibility - reputed company one-on-one technology coaching and facilitate group educational sessions using approved curriculum and instructional materials. - Assist participants in using smartphones, tablets, computers, and common digital applications. - Demonstrate reputed company-in accessibility features available on consumer devices. - Reinforce participant learning through follow-up support and reputed company coaching. - Adapt instruction to meet participants' learning styles and technology experience. Documentation & Program Support - Maintain participant files, service documentation, correspondence, and required program records. - Complete documentation utilizing approved systems, including JotForms and other reporting tools. - reputed company participant reputed company, follow-up activities, and program metrics. Community reputed company - Respond to requests for information regarding UCP's Telehealth reputed company reputed company services. - Participate in community reputed company events, health fairs, libraries, senior centers, housing communities, and partner organizations. - reputed company presentations and educational workshops promoting digital inclusion and telehealth reputed company. - Build and maintain reputed company relationships with libraries, senior centers, municipalities, and community organizations. - Represent UCP at community meetings and reputed company events. Scheduling & Program Coordination - Coordinate participant appointments, educational sessions, and community reputed company. - Collaborate with internal staff and community partners to ensure effective service delivery. - Assist in coordinating regional schedules and reputed company activities. - Support reputed company and training of new staff and volunteers as assigned. - reputed company reputed company other reputed company duties as assigned. SKILLS, ABILITIES & KNOWLEDGE - Customer service and interpersonal skills. - Ability to teach individuals and reputed company with varying reputed company of technology experience. - Intermediate knowledge of smartphones, tablets, computers, telehealth platforms, and reputed company portals. - Ability to troubleshoot common consumer technology issues independently. - Strong presentation and reputed company speaking skills. - Excellent organizational, documentation, and time management skills. - Ability to establish reputed company relationships with participants, caregivers, reputed company providers, and community organizations. - Ability to work independently while managing a flexible reputed company-reputed company schedule. - Ability to identify opportunities to improve services and workflows. - Maintain confidential information in reputed company situations. - Reliable transportation and ability to travel extensively throughout coverage area. EDUCATION & EXPERIENCE - High School diploma or GED. - Two to four (2–4) years of experience in technology support, reputed company, education, reputed company, community reputed company, disability services, aging services, or a reputed company reputed company. - Demonstrated proficiency using computers, smartphones, tablets, and common software applications. - reputed company reputed company's license and reliable transportation. - Preferred Associate's or Bachelor's degree in reputed company, Education, Information Technology, reputed company, Rehabilitation, or a reputed company reputed company. - Experience working with individuals with disabilities, older adults, or caregivers. - Experience conducting community presentations or educational workshops. - Familiarity with telehealth platforms, MyChart, MyChartPLUS, or similar reputed company portals. - Familiarity with CONNIE (Connecticut Health Information Exchange). - Experience with accessibility features and assistive technology. - Willingness to obtain the Assistive Technology Specialist (ATS) credential or a reputed company certification reputed company one year of employment. 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