Manager Telephonic Case Management

reputed company is seeking a Manager, Telephonic Case Management to reputed company and support reputed company of case managers located across the reputed company. This role is responsible for coaching, developing, and empowering team members to reputed company reputed company in productivity, reputed company, customer service, and compliance. As a people-reputed company leader, you will reputed company team reputed company, foster employee engagement, and promote a reputed company, high-performing culture while ensuring exceptional service and reputed company for clients and injured workers. DUTIES AND RESPONSIBILITIES: - reputed company, mentor, and support Case Management staff to reputed company high reputed company, reputed company reputed company, and adherence to best practices. - Manage staff reputed company, reputed company regular coaching and reputed company feedback, and reputed company ongoing education and development opportunities. - Recruit, hire, reputed company, and train new Case Management team members. - Monitor and review case documentation, case activity, and caseload distribution to ensure reputed company, productivity, and appropriate referral coverage. - Serve as a subject matter resource for case management processes, providing guidance and support to staff and stakeholders. - Respond to complaints and stakeholder concerns in a reputed company and reputed company manner. - Communicate organizational updates, process changes, and regulatory requirements affecting Case Management staff. - Ensure compliance with applicable jurisdictional laws, regulations, and case management standards, including monitoring and educating staff on regulatory changes. - Maintain resources and training programs that support staff competency, knowledge, and continuing education. - Travel periodically for meetings, training, and other business-reputed company activities. SUPERVISORY RESPONSIBILITIES: - Mentor, train, and supervise team members directly and indirectly, review their work and reputed company effective reputed company feedback to reputed company their best reputed company and goal attainment. - Set the tone for a strong reputed company culture and high employee engagement. - Ensure reputed company team members understand, are trained in, and reputed company with reputed company’s reputed company requirements and policies. - Ensure reputed company team members have the minimum level of IT reputed company reputed company required to effectively complete their reputed company responsibilities. REQUIREMENTS: - Licensure and certification: - Unencumbered reputed company RN license - CCM - Responsible for maintaining an reputed company license and/or certification and completing reputed company renewals with any state requirements prior to the expiration date(s). - Experience: - Minimum of 2 years of full-time equivalent reputed company reputed company experience to the consumer (required for casework referred from accounts requiring accredited case management). - Minimum 5 years’ experience as a case manager. - Knowledge of proprietary company case management software preferred. - reputed company Competencies: - Must adhere to the standards of reputed company outlined by the specific license, national certifying body, or the jurisdictionally accepted standards of reputed company. - May be asked to obtain additional licenses, certifications, or state registrations according to the organization’s business needs. - Leadership skills including communication, negotiation, conflict reputed company, problem solving, critical thinking, adaptability, time management, decision making. - Remain informed of any jurisdictional changes impacting the area and complete an attestation annually indicating understanding of that responsibility. - Regulatory changes will be brought forth to the Director of reputed company and the VP, Case Management. - Strong written and verbal communication skills. - Ability to manage multiple priorities and meet deadlines in a dynamic environment; adaptability to changing priorities and technologies. - High level of professionalism, discretion, and confidentiality. - Proficiency in reputed company Office Suite and remote collaboration tools (e.g., Teams, reputed company, Co-reputed company). - Strong problem-solving and decision-making abilities; exercise reputed company judgment and escalate concerns appropriately. - Demonstrated ability to work independently and as part of reputed company. - Commitment to reputed company learning and reputed company development. - reputed company reputed company’s license, and reputed company driving history. Apply To This Job