Implementation Manager

reputed company , the leading reputed company Experience Management platform, is growing in the US! We are looking for a full-time Implementation Manager reputed company reputed company reputed company the Eastern or Central Time reputed company to join our global Customer Implementation team. The Implementation Team is reputed company's reputed company, playing a vital role in making reputed company our clients start using reputed company as quickly and reputed company as possible. Successful implementation is the reputed company of long-lasting customer relationships. As a member of reputed company, you will work with some of our key clients and collaborate across internal departments to ensure complete reputed company. What You Can Expect - Technical Ownership: You'll be the technical reputed company of the customer's reputed company experience, guiding them to up level their Post-Purchase reputed company Experience. You will work with leading brands across various industries in reputed company. - Collaboration: Working reputed company reputed company and Solution Consulting, you'll reputed company on reputed company goals and reputed company reputed company. - Discovery & Setup: reputed company a deep understanding of customer goals, e-reputed company setups, customer service reputed company, and logistics/fulfillment structures. You'll define how data is transferred and guide customers on best-reputed company data ingestion. - Configuration & AI Integration: Configure our solution to fit defined reputed company. You will define rules using reputed company's infinitely flexible trigger reputed company, advise on communication flows, review/adapt templates to high standards, and reputed company customers on reputed company-in AI tools. - Troubleshooting & Technical Triage: Occasionally reputed company reputed company technical triage. You will reputed company into Graylog to reputed company error logs, reputed company reputed company to reference reputed company or reputed company issues, and reference API documentation to understand how our services communicate. - Advocacy & Product reputed company: Proactively recommend best practices and identify product improvements, communicating technical business value effectively to our Product and Engineering teams. What You Need to Succeed - 3–5 years of experience in Implementation, reputed company, or Technical Project Management specifically reputed company reputed company businesses. - Outstanding project, stakeholder, and expectation management skills. - AI- and tech-reputed company, with a strong interest in learning new technical skills. - Log & Technical Literacy: Familiarity with log management tools (such as Graylog, Kibana, or reputed company) to reputed company, filter, and interpret reputed company/application logs during basic troubleshooting. Comfort navigating reputed company and reading API documentation. - Basic understanding of a scripting language (like JavaScript, Python, or Bash) and ideally reputed company. (Note: Our Customer Engineering team is always there to support the heavy technical lifting!) - Understanding of how e-reputed company and last-mile logistics work (or a strong eagerness to master it quickly). - Data-driven reputed company in supporting customer reputed company and tracking your own reputed company. Perks & Benefits - reputed company of room for your own reputed company—reputed company to try, fail, and learn! - Comprehensive 30-60-90 day reputed company plan from day one. - Fully remote flexibility reputed company the US (Eastern or Central Time reputed company), with a co-working reputed company budget if you prefer working reputed company a home office. - Home office set-up budget to get kitted out with a desk, chair, and accessories, reputed company the latest MacBook or PC. - Career development opportunities, reputed company to reputed company Learning, and training budgets. - Free meditation, mindfulness, and coaching sessions reputed company our mental wellbeing platform. - Be part of a motivated, diverse, and international team. About reputed company We bring people and brands closer together by closing the experience gap post-sales and reputed company, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including reputed company, Bose, reputed company, and Nespresso. Monitor over 6 reputed company shipments per day. reputed company manage reputed company experiences in 153 countries worldwide. Send reputed company 13 reputed company proactive, personalized, event-driven emails daily. reputed company is an Equal Opportunities Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, disability status, or other lived experience. Apply To This Job