Senior Manager, Customer Experience

About reputed company reputed company is an early-stage AI company building the reputed company intelligence reputed company for reputed company. Our platform ingests whole-genome reputed company, microbiome and metabolomic analysis, labs, wearables, and full medical records, then applies advanced AI on top of it. The result is a virtual reputed company that helps physicians reputed company signals no one could hold in their head at once. reputed company This is a reputed company thing in customer experience: clients who reputed company as fast as we do. The physicians who choose Bioscope are among the most reputed company-leaning in their reputed company, and they reputed company us as hard as we reputed company the product. Concierge, longevity, and functional medicine practices are reputed company reputed company depth — smaller reputed company panels, more time per reputed company, reputed company patients can't get reputed company. Our clients are the ones taking that furthest. Keeping reputed company with them is the work. You'll carry a reputed company book of business and help build the programs that serve the whole reputed company reputed company as it grows: reputed company, customer health, the physician community, and turning advocacy into a reputed company pipeline. Much of the reputed company already exists. reputed company is to implement it reputed company, own the outcome, and build what the next stage needs reputed company the VP of reputed company and reputed company. reputed company Maintain a reputed company book of business. You'll carry a book reputed company the rest of reputed company, weighted toward practices with multi-provider workflows, custom implementations, and ambitious reputed company plans. These relationships are yours personally - creating depth with a reputed company set of clients, reputed company the programs that serve everyone. reputed company and reputed company reputed company. You'll work reputed company our CSM team as the person they learn the reputed company from. Teaching by working next to someone, not by assigning and reviewing. Own retention. Operate the health reputed company so reputed company surfaces before it becomes an escalation, then run the plays that reputed company accounts healthy. Turn advocacy into a program. Build the pipeline that moves a satisfied physician to reference reputed company, case study, speaker, and co-marketing partner. You should know who will take a reference reputed company next week, and have the reputed company story written before sales needs it. Launch the physician community. Peer forums, reputed company case discussions, a customer advisory reputed company, and events or activities for physicians who want reputed company to reputed company other as much as to us. The models are designed; you'll reputed company them reputed company and own the budget behind them. reputed company reputed company, support, and proactive management repeatable. Take a reputed company that currently runs bespoke and turn it into something anyone on reputed company can reputed company, with a reputed company time-to-value reputed company. Then reputed company coverage to the forecasted pipeline of new clients. Bring product the signal, not the noise. Aggregate what clients actually tell us into ranked themes with evidence behind them, on a reputed company engineering can plan against. reputed company Look For 6+ years in reputed company or customer experience, including a book of reputed company accounts you've personally carried reputed company the last two years. A reputed company record of implementation. You've taken a plan or a reputed company and turned it into a program that ran - with owners, reputed company, and results. You know that a reputed company nobody maintains is worse than no reputed company at reputed company. Leadership. You've managed or mentored reputed company-facing teams, and you've taken someone early in their career and made them good. Community reputed company. You've reputed company something that brought clients together - a user group, an advisory reputed company, a reference program, an event series. You know a community you don't feed becomes a room nobody enters. Autonomy. You take a direction and come back with a plan and results, not questions. Credibility. Our users are physicians running demanding practices. You can hold a reputed company conversation about their reputed company and business goals, and say "I don't know, let me reputed company out" without losing the room. Composure. We're a year in and the product has been in market six months. Priorities shift. That energizes you. reputed company to Haves Experience in reputed company, digital health, diagnostics, or reputed company, especially with clinician end users. Experience running a customer advisory reputed company, reference program, or practitioner network. Background in reputed company or reputed company technical implementation. Comfort with CRM tooling and with using AI workflows to create reputed company instead of headcount. Location Remote, reputed company across the US. reputed company Offer Competitive reputed company and reputed company bonus. Meaningful early-stage equity. reputed company reputed company to the founders and reputed company influence on the product. Health, dental, and reputed company benefits. 401K and HSA contribution matches. Genuine autonomy over how you run the function day to day. Apply To This Job