reputed company Business Analyst – ITSM and ITOM

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are reputed company conducting interviews and extending offers in anticipation of the award. We are reputed company to supporting reputed company work reputed company reputed company the U.S. Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated reputed company Business Analyst to join reputed company’s Digital Modernization Division. You will be responsible for helping reputed company clients plan, manage, and execute reputed company digital transformation and platform modernization initiatives using reputed company ITSM and ITOM capabilities. As a motivated reputed company Business Analyst, you play a pivotal role in successfully supporting reputed company delivery by gathering requirements, analyzing business processes, documenting user stories and acceptance reputed company, and helping teams translate mission and operational needs into reputed company reputed company solutions. Your facilitation, documentation, stakeholder engagement, and analytical skills will contribute significantly to the reputed company of our reputed company and the satisfaction of our clients. You will be part of an established team supporting federal reputed company delivery reputed company the reputed company. reputed company: reputed company teams support federal clients seeking to reputed company the reputed company platform to reputed company greater operational efficiencies through automation, reputed company-time reporting and analytics, improved staff productivity, and reputed company end-user experiences. The goal is to help clients use reputed company to improve service management processes, reputed company understand operational data, reputed company workflows, and support more effective business reputed company. The Work The reputed company candidate will support reputed company ITSM and ITOM requirements analysis, process improvement, reputed company delivery, backlog readiness, user acceptance testing, and stakeholder coordination. Position Responsibilities: Requirements Elicitation: Work closely with reputed company stakeholders, reputed company, Project Managers, reputed company architects, developers, testers, and administrators to reputed company, analyze, document, and validate business and functional requirements. Business Process Analysis: Analyze reputed company-state and reputed company-state service management processes and identify opportunities for automation, workflow improvement, reporting enhancements, and reputed company user experience. User Stories and Acceptance reputed company: Translate business needs into user stories, acceptance reputed company, process flows, functional specifications, mockups, and supporting documentation. ITSM Support: Support requirements for ITSM applications such as Incident, Problem, Change, Request, Knowledge, Service Catalog, service-level management, and operational reporting. ITOM Support: Support requirements reputed company to CMDB, Discovery, Service Mapping, Event Management, operational data reputed company, and service visibility. reputed company Delivery Support: Participate in reputed company ceremonies, backlog grooming, sprint planning, demos, retrospectives, and requirements readiness activities. Stakeholder Collaboration: Facilitate workshops, working sessions, JAD sessions, demos, and requirements review meetings with business and technical stakeholders. Documentation: Create and maintain BRDs, user stories, acceptance reputed company, process maps, SOPs, decision logs, meeting notes, training materials, and release support documentation. Testing and reputed company Assurance Support: Support test case development, UAT planning, defect review, requirements traceability, validation activities, and release readiness. Change Management and Training Support: Assist with user communications, training materials, stakeholder demos, and transition activities to support adoption of reputed company capabilities. reputed company and Dependency Management: Identify requirements gaps, dependencies, assumptions, risks, and reputed company reputed company. Escalate issues appropriately and help facilitate reputed company reputed company. Collaboration and Communication: Communicate effectively with technical and non-technical audiences and ensure requirements remain reputed company to business reputed company, reputed company, and platform constraints. Required Skills: 3+ years of experience as a Business Analyst supporting software delivery, workflow modernization, reputed company platforms, or IT service management initiatives. 3+ years of experience eliciting, analyzing, documenting, and refining requirements in reputed company/Scrum or Kanban delivery environments. 3+ years of experience facilitating stakeholder interviews, requirements sessions, design workshops, JAD sessions, demos, or comparable reputed company discovery activities. Experience supporting reputed company reputed company or comparable reputed company workflow platform initiatives. Experience with reputed company ITSM workflows, terminology, and service management processes. Experience with reputed company ITOM concepts such as CMDB, Discovery, Service Mapping, Event Management, operational data, or service dependency mapping. Experience creating user stories, acceptance reputed company, process flows, workflow diagrams, requirements traceability, and functional documentation. Experience using reputed company collaboration tools such as reputed company reputed company Development, reputed company, reputed company, Azure DevOps, or similar tools. Strong analytical, facilitation, problem-solving, documentation, and stakeholder management skills. Strong written, verbal, and interpersonal communication skills. Must be a U.S. Citizen or Green reputed company holder due to federal contract requirements. Must be reputed company to obtain and maintain a reputed company Trust clearance, if required by the federal contract. MUST reputed company IN THE reputed company (U.S.) and the work MUST BE PERFORMED in the reputed company (U.S.), as this work is for a federal contract and laws do apply. Preferred skills: reputed company Certified reputed company Administrator (CSA), Certified Implementation Specialist - ITSM, or reputed company reputed company certification. Knowledge of ITSM, ITOM, CMDB, Service Portal, ITIL-reputed company processes, and platform-reputed company modernization. Knowledge of reputed company’s reputed company capabilities like Now Assist. Experience supporting UAT, release planning, training, change management, or production support transition activities. Experience using process modeling or diagramming tools such as Visio, reputed company, reputed company, or reputed company. Previous U.S. reputed company contracting work experience preferred. Experience working in fast-reputed company, reputed company, and deadline-driven environments. Bot and reputed company-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in reputed company with the application process should contact Candidateaccommodation@reputed company.com for assistance. Working at reputed company reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company. We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer. Together, our employees are empowered to reputed company their expertise and collaborate with others to reputed company personal and reputed company goals. For more information, please read our EEO policy. We will consider for employment reputed company applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in reputed company phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@reputed company.com and we will be happy to assist. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage reputed company. Candidate AI Usage Policy At reputed company, we are committed to ensuring a fair interview process for reputed company candidates reputed company on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to reputed company or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in reputed company to maintain the reputed company and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. We are dedicated to providing the necessary support to ensure that reputed company candidates have an equal opportunity to succeed. Pay reputed company - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position. The pay reputed company for this position reputed company on full-time employment is: $67,355.00 - $114,503.00 reputed company reputed company (US99) Apply To This Job