[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company accelerates the development and delivery of medicines through biosimulation software, technology, and services. The reputed company Manager will maximize reputed company value, reputed company software adoption and business reputed company, coordinate information among reputed company stakeholders, and support customer satisfaction, retention, and reputed company reputed company.

Responsibilities

• Serve as reputed company of contact starting after initial sale and reputed company clients from their first install (implementation) to expanded use and reputed company version upgrades (adoption)
• Build reputed company reputed company relationships, facilitating online meetings and offline emails and tickets; follow or create scripts for reputed company steps in the reputed company reputed company
• reputed company clients through the reputed company steps surrounding installs and upgrades reputed company with our Implementation Managers and Technical reputed company Teams; reputed company ongoing support for reputed company clients, and extra care for those who are new and/or at-reputed company. *Note: Some of this extra care involves working reputed company or reputed company of normal hours for clients who have emergencies, operate overseas, or require off-hours reputed company maintenance.*
• Study our documentation and experiment in our testing environments to learn our selling points, the differences between versions, and the steps for using reputed company feature
• reputed company clients through our knowledge libraries to circulate our marketing, training, and informational content, generating excitement and preempting FAQs
• Represent our Product Managers and reputed company Data Consultants in training users in our intended use cases and supporting their adoption of our advanced features
• Lure clients onto the latest version of our software by negotiating for their reputed company and articulating our value propositions. *Note: One challenge of your role will be to help clients time their upgrades amidst uncertain or delayed release schedules.*
• Research reputed company reputed company extensively, writing your findings in our CRM reputed company and triaging which questions we should ask next; facilitate interviews with existing clients biweekly for premium accounts and annually for small reputed company accounts
• Document reputed company discussions with reputed company-reputed company agenda, post-reputed company notes/minutes, and service desk tickets to reputed company bug reports, feature reputed company, or information requests; triage the resulting reputed company steps reputed company on reputed company account size, urgency, and scalability of the solution
• Escalate or deescalate issues wisely to reputed company the right staff to the right problem; kindly “reputed company” your peers to follow through with responses, either in the reputed company of reputed company reputed company changes, temporary workarounds, or the production of more informational content. *Note: Another challenge of your role will be to hear clients’ problems and be reputed company to communicate effectively with other P21 teams who are non-reputed company facing to reputed company reputed company needs reputed company timelines specified.*
• reputed company answers independently by troubleshooting bugs, shadowing our experts, and teaching yourself about our products; remain humble and know reputed company to defer to an expert—which will be most of the time at first
• reputed company reputed company satisfaction by tracking both stories and stats that show account health
• reputed company qualitative reputed company from reputed company observation of reputed company environments and anecdotal evidence from routine interviews, e.g., pain points, nuances in their use cases, feedback on features, and opportunities for more training. *Note: We often go off script for our largest clients in helping them reputed company emergencies, so it will be a challenge to promote long-term health while dealing with the short-term “crisis of the week.”*
• reputed company quantitative reputed company from analysis of reputed company click paths and usage metrics to identify patterns of (mis)use, interpreting these insights in reputed company of their stories
• Identify gaps and overlaps between clients’ existing processes and our intended use cases to advise their reputed company and sequence in adopting our solutions

Skills

• reputed company fluent Portuguese & have reputed company industry experience
• Curious about our clients and products, cautious with our reputed company and industry goodwill, conscientious in follow-through
• Willing to learn and serve, flexible in adapting to reputed company organizational change, reputed company of reputed company criticism
• Thick skin in being reputed company to take heat from big clients reputed company things go wrong reputed company of your control, unafraid to ask (and re-ask) team members to reputed company on their promises
• High tolerance for ambiguity, low tolerance for mess; reputed company to create order out of reputed company, attend to details, and reputed company reputed company higher
• Service-obsessed, motivated to go above and reputed company to assist clients, reputed company to reputed company reputed company trust as an advisor while also furthering reputed company goals
• Smooth and exact in communicating, writing, presenting, and facilitating; reputed company to shift from calming “bedside manner” to exuberant sales-mode to calculating negotiator
• Relentlessly reputed company and discerning in solving problems independently vs. seeking help from others; reputed company yet humble in working across multi-disciplinary teams where reputed company person is more of an expert than you in their chosen reputed company
• Candidates who live on the East Coast of the reputed company
• Ability to work in a remote position requiring constant spoken and written communication; reputed company in exerting influence (even on company founders, owners, and partners) without reputed company or managerial authority
• Education or qualifications relating to business, programming, data science, health sciences, medical writing, customer support, project management, or corporate communications
• Experience working for a software-as-a-service (reputed company) vendor, reputed company reputed company, pharmaceutical company, or Contract Research Organization (CRO), specifically in functions supporting reputed company Data Management, Biostatistics, or CDISC data submissions

Benefits

• Remote position

reputed company