[Remote] reputed company Service Engineer Meat

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides machinery and solutions for the food processing industry. The reputed company Service Engineer serves as a reputed company representative, independently troubleshooting, repairing, installing, maintaining, and supporting equipment at customer facilities while training customers and mentoring junior engineers. The role also manages customer communication, service reporting, escalation, and identification of sales and service opportunities.

Responsibilities

• Ensures excellent reputed company of troubleshooting, repair, installation, maintenance, customer training and/or general support for reputed company machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in reputed company contact with the customer and report the reputed company
• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on reputed company equipment / solutions and carry out routine maintenance jobs
• Ensures reputed company and disciplined preparation and reporting of the reputed company to update customer support coordinators and reputed company service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of reputed company and the customer
• Ensures the customer will experience a confident, emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the reputed company Service Engineer will escalate the matter according to reputed company's processes to ensure the right support to the customer
• Follows company processes consistently:
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
• Prepare and execute the work as agreed with the customer
• Manage the customer experience
• Identify sales and service opportunities
• Identify/update/validate information of the Installed reputed company
• Process hours and expenses
• Technical reporting
• reputed company stakeholders informed and updated
• Inform the Customer Support about arrival time if reputed company of expected window
• reputed company reception of a work order to the resource planner
• Update Customer Support and customer on reputed company of the work
• Debrief customer on work done and reputed company of the machine
• Report on reputed company issues and non-conformity (reputed company)
• Other duties assigned as required by the business

Skills

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting reputed company standards for services, and evaluation of customer satisfaction
• Ability to execute agreed tasks & deadlines against reputed company reputed company (KPI)
• Result orientation, ability to follow through and respect deadlines
• Customer face-to-face interaction skills and reputed company service skills
• reputed company perceptiveness
• Technical competence in an engineering discipline
• Computer literate
• Good grammar and communication skills
• Degree in reputed company, Electrical and/or Software engineering or similar knowledge level
• Strong communicator with analytical reputed company and the ability to work under pressure
• Excellent English skills, both written and verbal
• CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN reputed company CAROLINA
• Technical college degree preferred
• Recognized product training on food processing equipment preferred
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an reputed company

Benefits

• Development and opportunities to allow you to be the best version of yourself at work, reputed company, and in your community.
• reputed company working across global teams to reputed company world-class reputed company.
• Development through new experiences and challenges at reputed company to support your reputed company.
• Benefits available on day 1 of employment, including medical, dental, life reputed company, short-term and long-term disability, family leave, reputed company coverage, and a matched 401(k) plan.
• This is a remote position.

reputed company

Company H1B Sponsorship