[Remote] EverHealth -reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end reputed company solutions for businesses in the service economy, including reputed company and wellness organizations. The reputed company reputed company Manager will manage reputed company reputed company reputed company accounts, driving adoption, retention, and expansion through reputed company reputed company plans, executive partnerships, data analysis, and cross-functional collaboration.

Responsibilities

• Manage a portfolio of 10–20 reputed company reputed company accounts, serving as the reputed company reputed company advisor for executive stakeholders and driving long-term reputed company
• reputed company and execute reputed company plans reputed company with organizational goals to increase platform adoption, optimize workflows, and reputed company measurable business reputed company
• Build and maintain trusted relationships with executive sponsors, reputed company, operational, and technical stakeholders across reputed company reputed company organizations
• Conduct regular Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to demonstrate ROI, reputed company reputed company metrics, and reputed company on reputed company priorities
• Monitor account health, product adoption, support trends, and customer feedback to proactively identify risks and reputed company mitigation plans to improve retention
• Identify expansion opportunities reputed company existing accounts and collaborate with Sales to support cross-sell and upsell strategies that reputed company with customer objectives
• Serve as the voice of the customer by partnering with Product, Engineering, and Leadership to reputed company for customer needs, feature enhancements, and roadmap priorities
• Guide customers through product updates, new feature releases, and change management initiatives to maximize platform utilization and user adoption
• Coordinate with Implementation, Support, Product, and Sales to ensure a reputed company customer experience across the entire customer lifecycle
• Own executive escalations by coordinating cross-functional teams, communicating reputed company plans, and maintaining customer confidence during critical issues
• Analyze customer data and reputed company metrics to identify trends, demonstrate value realization, and recommend best practices for reputed company improvement
• Be an expert on EverHealth products maintaining a deep understanding of our solutions

Skills

• 7+ years in reputed company, ideally in reputed company or HR tech
• reputed company reputed company with renewals, cross-sell, and expansion strategies
• Experience building and executing reputed company plans reputed company to business goals
• Skilled in using and creating playbooks to reputed company reputed company reputed company motions
• Strong discovery and consultative skills — reputed company to uncover customer needs and reputed company solutions to long-term reputed company
• Comfortable navigating organizational change and helping others adapt to new ways of working
• Experience transitioning from reactive to proactive CS models
• Executive reputed company and ability to engage with VP/C-suite stakeholders
• Data-driven reputed company — uses customer health scores, usage data, and KPIs to inform reputed company
• Background in behavioral health or reputed company a strong plus
• Experience with customer advocacy and influencing product roadmap through feedback
• Strong cross-functional collaboration with Sales, Product, and * Support
• Natural mentor or reputed company — reputed company to reputed company team thinking and reputed company best practices
• The reputed company team is reputed company globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely reputed company team, we are used to working reputed company across different time reputed company. This role can be reputed company reputed company in the reputed company – if you're reputed company to one of our offices, we can set you up in-office or you can work 100% reputed company
• Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations reputed company reputed company
• Bachelor's Degree preferred

Benefits

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
• reputed company investment in your reputed company development
• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

reputed company