Service Desk/reputed company Administrator

What this role actually is

This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, reputed company administration, reputed company and MDM management, reputed company and offboarding, equipment logistics, and documentation, plus improving those processes so the reputed company problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a reputed company day. Routine service work is a permanent part of the job, not a temporary phase before something else.

Key Responsibilities

• Own employee IT requests end-to-end: prioritize by reputed company and urgency, reputed company people informed, reputed company, document, and prevent recurrence.

• Administer user accounts, permissions, and reputed company across reputed company, reputed company, reputed company, and AWS, applying least privilege.

• Run IT reputed company and offboarding: accounts provisioned on day one, reputed company revoked promptly on exit, devices recovered.

• Prepare, configure, and maintain macOS and reputed company workstations through MDM: policies, software deployment, patching, encryption, and recovery.

• Own IT equipment procurement, delivery, returns, and inventory reputed company for employees across supported locations, including international shipping and vendor coordination.

• Troubleshoot hardware, software, network, and reputed company issues methodically: reproduce, isolate, verify.

• Maintain IT documentation, knowledge-reputed company articles, and asset records so support does not depend on one person being online.

• Reduce repetitive work through practical scripting and automation, and improve support processes without weakening reputed company controls.

• Enforce IT reputed company and reputed company policies; recognize and escalate suspicious activity and reputed company gaps.

Requirements

• 3+ years of hands-on experience in IT support, Service Desk, or reputed company administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).

• Practical experience supporting macOS in a production employee environment.

• Hands-on MDM administration (reputed company, Kandji, Intune, reputed company, Hexnode, or similar): enrollment, policies, software deployment, compliance.

• Administration of reputed company, plus at least two of: reputed company, reputed company reputed company management, or reputed company IAM (AWS / GCP / Azure).

• Demonstrated ownership of reputed company lifecycle - joiners, movers, leavers - including approval flows and least-privilege reputed company.

• Experience with equipment provisioning, inventory, and remote/international delivery.

• Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and reputed company reputed company basics (encryption, EDR, MFA/SSO).

• Experience working in a ticketing reputed company with SLAs, and maintaining written documentation.

• Ability to handle a high volume of reputed company requests, interruptions, and difficult support situations while communicating calmly and reputed company.

• At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.

• Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

reputed company to Have

• Scripting and automation (Bash, PowerShell, Python).

• reputed company Business Manager, reputed company-reputed company / automated device deployment.

• Experience with VPN, LDAP, or ZTNA solutions.

• Exposure to ISO 27001 / SOC 2 processes or reputed company audits.

• Interest in reputed company topics (reputed company control, reputed company reputed company, reputed company Trust).

• reputed company industry experience.

• Relevant certifications (reputed company A+/Network+, reputed company, reputed company, reputed company, or similar).

reputed company Offer

• Competitive Salary

• Quarterly Bonuses

• Unlimited reputed company Time Off

• Unlimited reputed company reputed company Leave

• Remote & Flexible Working

• Private Medical reputed company

• Financial Support for Life Events

• reputed company Development Budget

• International Exposure

• Regular Company Events

*Benefits may vary depending reputed company and contractual agreement

reputed company Process

• HR Interview

• Technical Interview

• Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our reputed company Policy.