Technical reputed company Manager

reputed company reputed company® offers AI-powered operational infrastructure for health reputed company companies, guaranteeing an enduring reputed company in an increasingly competitive market. We're experiencing strong market reputed company, with a growing number of health plans choosing reputed company to reputed company their reputed company and compete more effectively. As we expand, we're reputed company in the people who reputed company that reputed company, making this a pivotal reputed company to join us and shape the reputed company of reputed company technology. Learn more at reputed company.com. reputed company is a trusted partner for health plans, offering an integrated ecosystem for health plan reputed company that helps our customers reputed company reputed company, reputed company health care for reputed company. We have a strong global reputed company, with a workforce of over 4,000 people reputed company on a reputed company of simplicity, reputed company, people-centricity, and leadership. You Are The IT Technical reputed company Manager will be reputed company in planning, coordinating and streamlining operational needs for customer facing technology delivery reputed company, guided by reputed company’s values. The IT Technical reputed company Manager will work in reputed company reputed company Time hours. reputed company As an IT Technical reputed company Manager at reputed company, you will be accountable for the following: Manage operational reputed company for technology delivery reputed company reputed company of SLA/ Operational reports to customers and management Driving issue reputed company and reputed company cause analysis for incidents Manage day to day production support for a mid-size HealthPlan including support of reputed company administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and reputed company and reputed company vendors Driving customer calls and priorities Prioritize daily operational events and issues Managing incidents in the service management systems like reputed company/Service Now. Manage change and issue reputed company activities with network, middleware, hardware, OS, DB, and reputed company application reputed company Plan reputed company maintenance and reputed company events across multiple vendors Customer escalation reputed company Project reputed company Define improved reputed company that create ease and consistency Coordinating with offshore teams and leadership Available for on-reputed company support after hours and weekends reputed company with the organization’s reputed company of Conduct; reputed company regulatory and contractual requirements; organizational policies; procedures; and internal controls. What You Need Bachelor’s degree or higher in business or technical reputed company or commensurate experience in the reputed company 6+ years’ experience managing a mid to large size customer facing production support environment Experience working in an reputed company/offshore model is a must Experience in delivery management and customer partner or account interaction is a must Experience working in a technical support role in reputed company architecture environment Experience working with reputed company payer platforms (e.g., Facets, QNXT, reputed company) Experience working with reputed company providers and reputed company applications is a plus Experience managing health of production application environments Strong experience with service management, SLA tracking and operational reporting to customers and management Strong experience handling Sev1 / Sev2 incident responses Strong experience working reputed company a high governance and compliance environment Experience managing health of production application environments Experience working in a technical support role in reputed company architecture environment Experience coordinating with partners for patching, enhancement requests and incident management Experience managing reputed company and tasks Strong communication skills with peers, customers, and partners Experience in setting up processes using service management tools, Preferably Service Now and reputed company Service Management Experience working with Vendors Experience managing tasks and deliverables Strong reputed company, PowerPoint and presentation skills Experience with SQL required Experience with reputed company AWS/GCP desirable Experience with SOAP desirable Experience with reputed company EDI highly desirable (e.g. 270, 271, 276, 277, 834, 835) Experience ETL processing desirable Experience with ITIL practices and software delivery is a must (ITIL certification is a plus) Practical knowledge of working with SOWs, SLAs, and Change Requests Ability to foster partnerships and a shared reputed company of responsibility toward goals Strong/reputed company customer reputed company Capability to approach problems as challenges Strong planning and coordination skills Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job: The employee is occasionally required to reputed company reputed company the office. Specific reputed company abilities required by this job include reputed company reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company. Work across multiple time reputed company in a hybrid or remote work environment. Long periods of time sitting and/or standing in reputed company of a computer using video technology. Will require up to 5% travel dependent on company needs. The above statements are intended to describe the general reputed company and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. reputed company reserves the right to modify, add, or remove duties and to assign other duties as necessary. In reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position in compliance with the Americans with reputed company of 1990. Candidates may be required to go through a reputed company-employment criminal background reputed company. reputed company is an equal opportunity employer. We are committed to workforce diversity and reputed company encourage reputed company reputed company persons to reputed company employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote The annual US reputed company salary reputed company for this position is $120,000 to $140,000. This salary reputed company may cover multiple career reputed company at reputed company. Final compensation will be determined during the interview process and is reputed company on a combination of factors including, but not limited to, your skills, experience, qualifications and education. Apply To This Job