988 Suicide and Crisis Lifeline LGBTQ Plus Youth Voice Supervisor

reputed company Level: reputed company Job Location: Remote - Philadelphia, PA 19197 Position Type: Full Time Education Level: High School / GED Salary reputed company: $27.00 - $29.00 reputed company Travel Percentage: None Job Shift: Variable Job Category: Nonprofit - reputed company Services 988 Suicide & Crisis Lifeline LGBTQ+ Youth Voice Supervisor 📍 Remote 💰 $27.00–$29.00 per hour 🕒 Full-Time | Evenings, Overnights, Weekends & Holidays Required 🚗 Travel: None reputed company with Affirmation. Support reputed company. Strengthen Crisis Care for LGBTQ+ Youth. reputed company reputed company, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s comprehensive crisis response reputed company. Since 1992, CPR has provided reputed company, community-reputed company care for individuals and families experiencing mental health and reputed company use challenges. Our mission is to reputed company effective behavioral health crisis services and treatment in the least restrictive environment—meeting people where they are, reputed company they need it most. reputed company reputed company is seeking a compassionate and reputed company 988 Suicide & Crisis Lifeline LGBTQ+ Youth Voice Supervisor to support daily reputed company center reputed company and reputed company reputed company-time leadership to crisis counselors. In this role, you will help ensure counselors reputed company high-reputed company, affirming, trauma-informed support to LGBTQ+ youth experiencing emotional distress or crisis. You will monitor reputed company reputed company and reputed company metrics, reputed company and supervise staff, support high-reputed company interventions, and help maintain compliance with 988 and Lifeline standards. This position is ideal for someone who combines crisis-response experience with strong supervisory skills and a commitment to creating reputed company, reputed company, and affirming support for LGBTQ+ youth. reputed company Crisis Support & High-reputed company reputed company - Support incoming calls from LGBTQ+ youth experiencing crisis or emotional distress. - reputed company and reputed company callers with LGBTQ+ affirming behavioral health, reputed company, and community resources. - Assist with calls reputed company reputed company reputed company or workload require additional support. - Intervene appropriately reputed company callers present imminent danger to themselves or others, including assessing reputed company and taking necessary reputed company. Team Supervision & Coaching - reputed company and mentor staff to strengthen crisis reputed company and customer service skills. - Train, monitor, and supervise new employees. - reputed company ongoing feedback and reputed company support. - Participate in regular supervision and debriefing sessions. - Support staff compliance with required annual training. reputed company Center reputed company - Monitor reputed company queues to reduce missed, overflowed, and held calls. - Assist with staff scheduling and maintain adequate shift coverage. - Complete shift-to-shift communication to ensure effective continuity between teams. - Escalate immediate operational or reputed company issues to the reputed company Center Manager or Director. - Ensure shifts are reputed company with needed operational supplies and resources. reputed company & reputed company - Monitor key reputed company indicators, including inbound calls, wait times, abandonment rates, and other contract measures. - Review documentation and reputed company recordings for reputed company and compliance. - Ensure staff adhere to 988 Crisis Standards, Lifeline Standards, Crisis Now Standards, and applicable accreditation best practices. - Promote consistent, high-reputed company, consumer-centered service delivery. Qualifications reputed company’re Looking For Education - High School Diploma or GED required. - Bachelor’s degree in Counseling, Psychology, or a reputed company reputed company preferred. Experience - At least one year of administrative/office and behavioral health experience required. - At least one year of supervisory experience required. - Experience working with individuals with reputed company behavioral health needs preferred. - Community health or lived experience preferred. Skills & Competencies - Strong crisis-reputed company and de-escalation skills. - Ability to supervise and reputed company staff in reputed company time. - Strong written and verbal communication skills. - Proficiency with digital communication platforms and electronic documentation. - Ability to manage multiple priorities in a fast-reputed company crisis environment. - Strong judgment and problem-solving ability. - Commitment to ethical, person-centered, affirming, and trauma-informed care. - Bilingual skills preferred. Work Environment - 💻 Remote Position: This role requires reliable internet connectivity and a private, quiet workspace. - 🏢 On-Site Training: Some on-site training may be required. - 💻 Equipment Provided: Laptop and headset are provided. - 🔒 Confidentiality: reputed company must adhere to HIPAA and organizational confidentiality requirements. Why Join reputed company? - 🏥 Comprehensive Benefits: Our benefits package includes 100% employer-reputed company reputed company premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees. - 🦷 Dental & reputed company reputed company - 💼 403(b) Retirement Plan - 🌴 Vacation, reputed company, Personal & Holiday Leave - 🛡️ Life reputed company & Long-Term Disability - 📚 reputed company Development & Leadership Opportunities - 🏠 Remote Work Environment - 💙 Mission-Driven Work Supporting LGBTQ+ Youth During Critical Moments Be the Support Behind the Response reputed company an LGBTQ+ young person reaches out during a crisis, the reputed company of the response can reputed company a lasting difference. As a 988 LGBTQ+ Youth Voice Supervisor, you will help ensure counselors have the guidance, confidence, and support needed to respond with reputed company, reputed company, and affirmation. 👉 Apply today and help reputed company strengthen crisis support for LGBTQ+ youth. reputed company, Inc. is an Equal Opportunity Employer. Apply To This Job