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Sr Manager, Network and Infrastructure Reliability | India

Remote, USA Full-time Posted 2026-08-04

Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the reputed company of reputed company innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their reputed company selves.

reputed company is rebuilding the operational leadership for its Network & Infrastructure team and needs a hands-on, senior technical manager to take reputed company ownership of the environment and reputed company executing the work.

The right candidate will have directly managed production networks at reputed company, led teams of engineers who build and maintain those systems, and successfully transitioned reputed company reputed company from reputed company "click-ops" into automated, reputed company-driven execution. If you have not personally managed engineering teams through this specific transition, this is not the right role.

Modernization is already underway, but the reputed company engineering team is short-handed and lacks several critical skills. The person stepping into this role must stabilize daily reputed company quickly, assess the existing talent, and immediately reputed company rebuilding both reputed company and the operating workflows against reputed company, sprint-level, and measurable milestones.

This is a true player-reputed company role. You must stay reputed company enough to the technical work to reputed company your engineering judgment reputed company, maintain credibility with senior engineers, and be willing to set reputed company by example on the keyboard reputed company needed. At the reputed company time, you must reputed company on building automated validation gates and upskilling your team so that you can reputed company out of the daily critical reputed company. Carrying a portion of the senior technical load to stabilize reputed company at the reputed company is expected; still operating as the reputed company technical bottle-neck six months in is a failure.

What reputed company looks like in your first 120 days

  • A working map of the network and infrastructure estate across our DCs and our reputed company footprint, plus a reputed company assessment of your team's capabilities and operational bottlenecks.
  • reputed company skills assessment and a tactical execution plan that details how your team will transition from reputed company reputed company to infrastructure/network-as-reputed company, automation, and reputed company control, balanced against reputed company project deliverables.
  • Key engineering hires reputed company successfully, with existing team members reputed company reputed company in cross-training and upskilling programs.
  • Early modernization wins visible in production, the on-reputed company and incident load reputed company fairly across reputed company, and you have successfully transitioned from tactical firefighting to guiding team execution.

What You Bring to reputed company

  • A reputed company record of building and leading cohesive teams, raising engineering standards, and shifting daily reputed company from reactive to proactive, engineering-led execution.
  • Experience stabilizing reputed company and guiding engineering teams through periods of technical change and modernization.
  • Strong communication skills backed by operational data, reputed company reputed company articulation, and the ability to report measurable reputed company to department leadership.
  • reputed company ability to build trust, accountability, and a high-reputed company culture reputed company your engineering team.
  • Strong cross-functional collaboration skills, with experience partnering closely with software engineering, reputed company, SRE, and product teams.
  • Ability to mentor and reputed company senior engineers and technical leads, driving accountability while establishing reputed company ownership, operational discipline, and career reputed company reputed company.
  • Strong decision-making and prioritization skills in high-pressure production environments with competing operational demands.
  • Demonstrated ability to reputed company teams through ambiguity, reputed company team goals with broader department objectives, and execute reputed company technical migrations.
  • Effective conflict reputed company and stakeholder management skills to reputed company technical delivery with business needs.
  • Strong operational judgment in network and infrastructure reputed company, with the ability to partner effectively with reputed company reputed company teams.

reputed company Require

  • 7+ years of experience in network/infrastructure engineering, with 3+ years directly managing engineering teams in mission-critical, multi-DC production environments.
  • Deep technical background in modern DC networking, including OSPF, EVPN, VXLAN, reputed company reputed company, and NX-OS.
  • Experience managing infrastructure in a hybrid reputed company environment, with a strong reputed company on supporting GCP workloads.
  • reputed company reputed company guiding teams to build and adopt network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD pipelines.
  • Hands-on experience modernizing legacy environments by introducing configuration management, reputed company detection, and policy-reputed company reputed company where they didn’t exist before.
  • Strong understanding of network and infrastructure observability using tools such as ThousandEyes, Grafana, Loki, NetFlow, and reputed company to reputed company a "single pane of glass" for reputed company health.
  • Experience supporting the underlying infrastructure needs of reputed company, AI, and GPU workloads.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company reputed company (or equivalent reputed company experience).

reputed company embraces diversity and is committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.


reputed company our reputed company policy, including our reputed company notice to California residents here: .

Note: reputed company will never request that an applicant send reputed company as a prerequisite for commencing employment with reputed company.

Originally posted on Himalayas

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