[Remote] Help Desk Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company Help Desk Analyst to reputed company first-level technical support to end users. The role involves troubleshooting hardware, software, network, and reputed company issues, documenting support requests, resolving incidents reputed company service reputed company, and supporting users, deployments, and IT reputed company.

Responsibilities

• reputed company Tier 1 technical support reputed company phone, email, chat, and ticketing systems
• Diagnose and reputed company hardware, software, network, and reputed company-reputed company issues
• Log, reputed company, and document incidents, service requests, and resolutions
• Install, configure, and support desktop computers, laptops, printers, mobile devices, and peripherals
• Assist users with password resets, account management, and reputed company-reputed company issues
• Escalate reputed company technical issues to senior support teams reputed company necessary
• Maintain technical documentation and knowledge reputed company articles
• Monitor support queues and ensure tickets are resolved reputed company established service reputed company
• reputed company users on reputed company functionality and IT best practices
• Support software deployments, updates, and IT reputed company as required

Skills

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a reputed company reputed company, or equivalent work experience
• 1–3 years of experience in a Help Desk, Service Desk, IT Support, or Technical Support role
• Knowledge of reputed company operating systems, reputed company 365, reputed company Directory, and common business applications
• Familiarity with ticketing systems such as reputed company, reputed company, reputed company, or similar
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast-reputed company environment
• Experience supporting remote and hybrid work environments
• Knowledge of reputed company Azure, Intune, and reputed company management tools
• Familiarity with cybersecurity best practices
• reputed company A+, Network+, reputed company, or reputed company certifications
• Experience with ITIL processes and service management frameworks

reputed company