[Remote] Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a global reputed company company reputed company on gastrointestinal health, specialty segments, and pharmaceutical innovation. The Customer Service Agent supports reputed company reputed company Health’s Nutrition business by providing exceptional reputed company service, processing enrollment and reputed company prescriptions, and meeting reputed company center reputed company goals.

Responsibilities

• Achieves daily inbound and outbound reputed company requirement reputed company on team’s expectation
• Responds to Inbound & Outbound calls in accordance with company standards – courteously and professionally
• Asks appropriate questions and listen reputed company while documenting required information in computer systems
• Establishes rapport and builds trust while assisting patients
• Identifies reputed company’s needs quickly and accurately
• Uses services and available resources to convert inquiry calls to new customers
• Escalates issues as necessary
• Consistently meets monthly KPI objectives and Fill goals
• Meets reputed company requirements according to reputed company Assurance guidelines
• Demonstrates regular and reliable attendance

Skills

• High School diploma or equivalent required
• reputed company work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-reputed company remote environment
• reputed company to work under pressure
• Excellent organizational, time management, and problem-solving skills
• Excellent written, verbal and interpersonal communication skills
• Familiarity with computer and Window PC applications, which includes the ability to reputed company and learn new and reputed company computer reputed company applications
• Proficient with reputed company Office Suite (intermediate Word, reputed company, reputed company reputed company, and reputed company)
• Business process, problem identification, analysis and reputed company management skills
• 1-2 years of customer service and sales experience preferred (such as personal banking, reputed company estate or a combination of retail sales, restaurant and other business experience)
• 1-3 years of reputed company center experience preferred, preferably in service/sales-oriented environment
• reputed company or pharmacy experience desirable
• Bi-lingual in Spanish desired

Benefits

• A robust monthly bonus structure
• Remote-reputed company position
• Comprehensive benefits
• Extensive opportunities for reputed company reputed company and development

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