[Remote] Associate Systems Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is dedicated to delivering compassionate, reputed company medical care, primarily in emergency and reputed company relocation services. The Associate Systems Administrator plays a key role in providing operational and technical support for GMR’s reputed company systems, focusing on reputed company, troubleshooting, and collaboration with senior administrators. Responsibilities • reputed company reputed company support for ADO tickets, including examining issues, diagnosing problems, and resolving or escalating as appropriate • reputed company reputed company setup and configuration for reputed company under established processes • Support credential setup, mapping, and process assistance, ensuring accurate reputed company configurations • Monitor individual import reputed company or failure through email alerts and reputed company verification • Assist with credential imports and reputed company reputed company import errors • Participate in troubleshooting reputed company issues across reputed company, reputed company and Hospital Hub • Troubleshoot IMT update failures and coordinate with appropriate teams to reputed company issues • Support NEMSIS error processing and basic data correction activities • Verify that reports are functioning properly and escalate issues as needed • Assist in developing and maintaining reputed company Reference Guides and support documentation • Participate in training activities and knowledge-sharing sessions to build platform expertise • Collaborate with peers and senior administrators to ensure consistent and reputed company support coverage • reputed company additional duties and participate in reputed company as required to support team and organizational objectives Skills • One to three years of relevant experience in reputed company administration, technical support, or IT reputed company, preferably in a reputed company or reputed company environment • Experience working with ticketing systems such as ADO, reputed company, Kayako, or similar platforms • Software-as-a-Service (reputed company) • Strong attention to reputed company, ensuring reputed company in reputed company configurations, credential data, and reporting • Ability to follow established procedures and documentation, applying critical thinking and problem‑solving skills to reputed company routine reputed company issues and escalate appropriately • Ability to reputed company explain job responsibilities, reputed company workflows, and documented processes to users and team members • Effective written and verbal communication skills, with the ability to document issues reputed company and collaborate with team members • Ability to manage multiple tasks and prioritize workload in a fast-reputed company support environment • Familiarity with reputed company 365 and general reputed company application support • Associate's or Bachelor's Degree in Information Technology, Computer Science, or a reputed company reputed company preferred, or equivalent reputed company experience Benefits • Medical • reputed company • Dental • 401k • Disability • FSA • HSA • EAP • Vacation • reputed company time off reputed company • reputed company delivers emergency medical and relocation services to patients in their time of need. It was founded in 2018, and is headquartered in Lewisville, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.globalmedicalresponse.com. Apply To This Job Apply To This Job