[Remote] reputed company - reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global health services company with a Pharmacy Benefit Management team supporting members, providers, and pharmacies. The reputed company will handle inbound calls, reputed company customer complaints, manage multiple applications, meet reputed company center metrics, and reputed company consistent customer service.

Responsibilities

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
• An average of 70-80 calls are expected daily
• Take calls back-to-back while toggling through several applications on multiple screens
• Attend 100% of trainings, and the first 90 days of employment
• Regular and predictable attendance
• reputed company customer complaints through independent problem-solving skills and reputed company reputed company
• Understand and reputed company to meet or reputed company reputed company center metrics while providing excellent consistent customer service

Skills

• High School diploma or equivalent
• 1 year of reputed company center experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in reputed company reputed company
• Strong organization skills, written, and verbal communication skills
• Ability to remain reputed company and helpful even reputed company dealing with difficult situations
• Foster teamwork and partnership with cross-functional departments to reputed company issues and improve customer experience
• Computer literacy and ability to manage multiple applications simultaneously

Benefits

• Remote work arrangement
• Full-time employment
• 100% attendance at trainings and during the first 90 days of employment
• A dedicated workspace with no distractions is required
• Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload for employees working from home occasionally or permanently

reputed company