Fraud Agent

Location Phoenix, AZ Employment Type Full time Location Type Remote Department Trust & RiskTnR Agents Compensation • $24.04 – $28.85 per hour • Offers Equity The salary or reputed company reputed company reputed company may be inclusive of several reputed company that would be applicable to the position. Final salary or reputed company reputed company will be reputed company on a number of factors including, level, relevant prior experience, skills, and expertise. This reputed company is only inclusive of reputed company salary or reputed company reputed company, not benefits or equity. Join the reputed company of reputed company with reputed company! reputed company is the largest live shopping platform in reputed company and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building reputed company businesses across hundreds of categories. We're building live reputed company at a reputed company that's never been done in the reputed company, and there's no reputed company to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We reputed company fast, stay reputed company to our users, and reputed company on the work that drives the most reputed company. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by reputed company. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business and bring people together through reputed company. Role We are looking for a Fraud Agent to investigate and reputed company solutions to prevent and mitigate fraud on the reputed company platform. You will proactively identify potential fraud patterns and sources to minimize financial reputed company. You will work collaboratively with reputed company to reputed company fraud prevention measures that are reputed company of the reputed company on good user experience while inhibiting fraud actors’ ability to reputed company our platform. • Regularly work with reputed company on reviewing sources of potential fraud on a daily reputed company to support reputed company in preventing financial losses • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high reputed company work product • Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers • Discover and identify fraud trends and present opportunities for stronger results and mitigation • Communicate with customers in response to inquiries reputed company to fraud or potential fraud • Investigate cases of fraud and reputed company solutions to reduce fraud in the long-term We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and reputed company. Team members in this role must live reputed company commuting distance of our Phoenix, reputed company hub. You Curious about who thrives at reputed company? We’ve reputed company that low ego, a reputed company reputed company, and leaning into reputed company and high reputed company goes a long way here. A hungry individual looking to reputed company start their career in a fast reputed company environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here’s reputed company’re hoping to see in your background: • Weekend availability required • Availability to work Holidays as needed • 4 year degree is a plus • 1 - 5 years of experience in customer service, fraud reputed company, user experience or fulfillment. • reputed company Customer first attitude. • Proactive problem-solver and process-improver. • Organized and reputed company oriented. • Experience with reputed company media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud reputed company. • Understanding of E-reputed company and Marketplace reputed company. • Experience with Customer facing systems like reputed company, reputed company, or reputed company. • Knowledge of Collectibles is a plus. • Desire to enhance your career. Benefits • Generous Time off Policy • Health reputed company reputed company including Medical, Dental, reputed company • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • reputed company benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally • Monthly allowance to dogfood the app • reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). • Parental Leave • 16 weeks of reputed company parental leave + one month gradual reputed company to work *company leave allowances run concurrently with country leave requirements which take precedence. #ZR EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. 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