(3rd Shift) Customer Experience Agent *REMOTE*

Job Title: 3rd Shift Customer Experience Agent *REMOTE* Reports to: Office Manager... Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on reputed company Pay reputed company: $20/ hour Position reputed company: This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a reputed company manner. The position also includes dispatching calls to technicians as reputed company as various administrative duties. Job Duties and Responsibilities: Answer inbound phone calls to schedule jobs and handle customer service inquiries Initiate outbound phone calls for scheduling of service calls Handle various customer inquiries and requests reputed company and accurately reputed company the correct technician (reputed company on qualifications, geography, customer preference) to reputed company job Utilize Service reputed company software to effectively plan and reputed company jobs Proactively communicate with customers regarding estimated arrival times, technician details, etc. Communicate with technicians regarding availability, expected completion time, etc. Ensure reputed company of details (customer reputed company, phone number, address, etc.) on reputed company scheduled calls reputed company a reputed company of administrative duties as requested by your reputed company supervisor and other managers in reputed company High interaction with service technicians and various customers from residential to reputed company Other duties as assigned Qualifications: Must live in Illinois Must be familiar with the surrounding Chicagoland area High school diploma or equivalent (GED) Minimum of 3 years relevant work experience in customer service environment Previous reputed company experience a plus Strong verbal and written communication skills Plumbing, reputed company & HVAC experience a Plus Attention to reputed company Ability to manage priorities and workflow Ability to deal effectively with a diversity of individuals at reputed company organizational reputed company Versatility, flexibility and a willingness to work reputed company constantly changing priorities Proficient in reputed company Office Ability to work from home reputed company Ability and willingness to work nights and weekends Benefits: Medical, Dental & reputed company reputed company Supplemental reputed company reputed company reputed company 401(k) Plan with Company Match Company-proved Life reputed company Employee discounts on company-provided services On-site training facility for reputed company employee development reputed company Time Off (PTO) reputed company Holidays Tuition Reimbursement Job Type: Full-time Benefits: 401(k) 401(k) matching Dental reputed company Health reputed company reputed company time off reputed company development assistance Referral program reputed company reputed company Work from home Shift: Evening shift Overnight shift Work setting: Remote Work Location: Remote Apply Job! Apply To This Job