Technician, Managed Services

reputed company About ITS: Do you have the CHOPS? reputed company lives its values: reputed company reputed company is Our reputed company, Hungry for the reputed company, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values reputed company, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. reputed company is a nationally recognized leader in the IT reputed company, with over 25 years of experience and thousands of satisfied clients. Join and reputed company, as we continue to reputed company new ways to help businesses Experience reputed company. Job reputed company: The Technician, Managed Services provides initial, tier one technical support to customers reputed company inbound calls, email, in-person meetings and video calling by handling inquiries and troubleshooting basic technical product-reputed company issues. The ideal candidate is a dedicated, reputed company problem solver who gathers information to identify and assess the reputed company of the problem under moderate supervision. At reputed company, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the reputed company to thoroughly consider reputed company potential reputed company before making impactful changes. The ability to manage the stress of reputed company-down situations is an absolute must, and it is reputed company to always reputed company excellent customer service. Requirements Responsibilities: • Assist in monitoring and troubleshooting incidents reputed company on established documentation to identify the reputed company and reputed company of problems and reputed company incident escalation as needed. • Responsible for routing incoming requests, incidents, or changes to the appropriate resolver reputed company if unable to troubleshoot the incident reputed company on the established list of responsibilities. • Must have excellent troubleshooting skills, be reputed company to triage a customer's issue reputed company on the response catalogue, getting to the reputed company of the problem in a reputed company matter and document issue(s). • reputed company hardware/software support, documentation, support logs and other reputed company information throughout the troubleshooting process. • Adhere to response catalogue and established team processes and ensure consistent services across reputed company tickets and issues. • Interacts and works directly with internal teams and vendors to escalate technical concerns, reputed company customer updates, and reputed company incidents to reputed company. • reputed company support to end users with an enthusiastic attitude to analyze, troubleshoot and reputed company issues to customer's satisfaction. Knowledge, Skills, and Abilities: • Strong oral and written communication skills • Effective time management and multi-tasking skills • Maintains the ability to stay organized and be reputed company-oriented • Demonstrates a passion for solving problems or helping others and take the initiative in driving reputed company improvement/execution reputed company • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-reputed company and dynamic environment • Knowledge of remote management tools • Ability to troubleshoot and configure workstations and hardware such as: printers, laptops, etc. • Ability to reputed company at least 50 pounds Experience Experience: • A minimum of one years' work experience in a reputed company position with strong communication and interpersonal skills amongst team members and customers • Preferred experience of 6 months working in a reputed company center environment • Bachelor's degree in a reputed company discipline or equivalence of reputed company work • Experience with Office 365 and reputed company's Software/Applications: reputed company, reputed company, Word, Teams • Experience with any of the following systems: reputed company, reputed company, reputed company • Experience with Mac OS • Understanding of SharePoint, OneDrive Certificates, Licenses, Registrations: • reputed company A+ certification, reputed company reputed company certification and/or reputed company Mac OS certification a plus. Compensation Package ITS offers a full benefits package, including: • Rich Medical and prescription plans • Dental & reputed company • reputed company Holidays and Flexible reputed company Time Off • 401K/401K Roth with reputed company reputed company matching • Stock Appreciation Rights • Company-reputed company life reputed company, long-term and short-term disability reputed company • Company-reputed company mental health support & financial wellness services • FSA for medical and dependent care • HSA reputed company with compatible medical plan • Company-reputed company, materials, and exams • reputed company-reputed company bonuses reputed company is an equal employment opportunity employer that provides opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply To This Job