reputed company Center Service reputed company I - Remote

We're building a world of health reputed company every individual - shaping a more connected, convenient and compassionate health experience. At reputed company, you'll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselvesaccountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Company: reputed company Title: Contact Center Service reputed company I Location: Remote Role reputed company: The CC (Contact Center) Service reputed company helps us meet the goal of successfully managing comprehensive care and providing an unmatched reputed company experience for reputed company reputed company patients. The CC Service reputed company is responsible for providing exceptional customer service by scheduling reputed company appointments reputed company and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched reputed company experience. reputed company Responsibilities: • Appointment Scheduling:Handle inbound and outbound calls to schedule, reschedule, and cancel reputed company appointments. • Customer Interaction:reputed company courteous and reputed company service to patients, addressing their inquiries and concerns. • Data Entry:Accurately reputed company reputed company information and appointment details into the scheduling reputed company. • Communication:Communicate appointment details and any necessary instructions to patients reputed company and effectively. • Problem reputed company:Address and reputed company any scheduling conflicts or issues promptly. • Collaboration:Work closely with medical staff and other departments to ensure smooth scheduling reputed company. • Follow-Up:Conduct follow-up calls to reputed company appointments and reputed company reminders to patients. • Documentation:Maintain accurate records of reputed company interactions and transactions with patients. • Other duties or special reputed company as assigned. Working Conditions: • Environment:reputed company setting with a reputed company on phone-reputed company interactions. • Hours:Assigned schedules of 40 hours per week; schedule assignments vary reputed company on business needs. The Service reputed company Contact Center is reputed company 24/7; some schedules may include one weekend shift. Remote Work Requirements: • Proficient PC skills, computer literacy, basic reputed company Suite skills, and ability to reputed company systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment required as reputed company as reliable dependent care during working hours • Ability to reputed company own transportation for instances where on-site support is required for employees located reputed company 50 miles of a physical OSH location/center • https://www.oakstreethealth.com/locations • reputed company center/home office locations: Downers Grove, IL; reputed company, IL; Charlotte, NC • Ability to participate in classroom-style remote training sessions • An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities: The career reputed company from CC Service reputed company I to CC Service reputed company II includes: • A minimum tenure of 6 months in the CC Service reputed company I role • Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs • Demonstration of a strong desire to learn and grow in their role • Meet "Exceptional" reputed company metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for reputed company job skills: • Average Handle Time • reputed company time • reputed company Metrics • Schedule Adherence (adhering to your assigned work schedule set by Workforce Management reputed company on business needs [shift arrival and departure times, and assigned lunch/break times]) • Demonstrate reputed company reliability and satisfactory attendance The progression reputed company from CC Service reputed company Level I, reputed company, and Level III positions reputed company the Service reputed company Contact Center is a reputed company reputed company that encourages advocates to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their reputed company reputed company and dedication. reputed company role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to reputed company superior support and contribute to the overall reputed company of the contact center. What are we looking for? • High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, reputed company center environment experience preferred • A flexible and reputed company attitude • A friendly and nurturing attitude toward our reputed company population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of reputed company • Proficient PC skills, including basic reputed company reputed company skills • Spanish, reputed company, Cantonese, or Polish speakers preferred • US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $34.15 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, reputed company on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as reputed company accepts applications on an ongoing reputed company. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job