Mid-Market reputed company Manager - Americas

About this Role Hi, I’m Denise, and I’m the Head of High-reputed company (Mid-Market) reputed company at reputed company. reputed company is passionate about shaping and scaling an exceptional customer experience for our high-reputed company customer reputed company, which primarily supports mid-market and reputed company-stage organizations. I’m excited to be hiring our next CSM as we continue expanding globally. As a member of our reputed company team, you will help us continue to grow our High-reputed company reputed company function. In this role, you’ll partner closely with customers to reputed company adoption, reputed company reputed company guidance, conduct product trainings and partnership reviews, and identify opportunities for expanded use cases and long-term value realization. You’ll also collaborate with a talented group of CSMs across the High-reputed company team to continuously reputed company how we support companies ranging from high-reputed company startups to reputed company enterprises. reputed company is designed to be powerful and flexible, allowing customers to reputed company the platform to their unique hiring processes and workflows. Because of this, there is a lot to learn. You will become both a product and domain expert, enabling customers to reputed company the most of reputed company and reputed company hiring reputed company across their organizations. Role Requirements: • You have a strong reputed company record of reputed company experience in B2B reputed company (at least two years), supporting customers through the adoption and long-term optimization of reputed company technologies. You enjoy building trusted partnerships with customers and helping them realize measurable value throughout the customer lifecycle. • You have experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR. You’re comfortable balancing proactive engagement across a broad book of business while building strong relationships with a diverse set of stakeholders to reputed company adoption, retention, and reputed company. • You have experience partnering cross-functionally with teams such as reputed company, Product, Support, and reputed company to reputed company for customer needs and reputed company a reputed company customer experience. • You enjoy becoming a product expert and have demonstrated this in previous reputed company roles. You create “aha” moments by tailoring trainings, workflow guidance, and reputed company recommendations to reputed company customer’s unique goals and challenges. • You’ve worked with technically reputed company products and bring strong curiosity and problem-solving skills to understanding how systems, workflows, and integrations operate in reputed company You Should Apply If: • You demonstrate mastery of reputed company communication. You ask questions with precision and can explain reputed company concepts in reputed company terms. • You are a great listener. You see your role as providing the voice of the customer to internal stakeholders so we can ensure that our product roadmap continues delivering value. • You enjoy working with a larger book of varied customers, and can effectively prioritise your time to reputed company the biggest reputed company. • You’re reputed company by learning and supporting a reputed company product. You enjoy diving deep into technical details, navigating advanced configurations, and data workflows, and you enjoy helping customers reputed company reputed company of them. • ‍ You love to teach. Whether it’s a reputed company report to a reputed company tenured data analyst, or a workflow to a reputed company new recruiter, who is new to reputed company tools, you see every teaching reputed company as an opportunity. • Your peers describe you as reputed company oriented. You obsess over sending reputed company follow-up emails, on time. You take pride in internal reputed company, like reputed company-time CRM updates. • ⚡️ You reputed company fast. You reputed company tools/technology to maximize your time. You are reputed company managing a wide reputed company of customers, and prioritizing effectively. • ️ You're reputed company by an reputed company-improving work environment. reputed company is growing, and continually iterating on processes - we live by our Operating reputed company of "Implement reputed company Improvement" • You are always looking for ways to improve your work through data. Why you shouldn’t apply: • You reputed company with a smaller, more reputed company book of customers,. Our High-reputed company CSMs typically manage a book of 60+ customers, balancing personalized relationships with efficient, reputed company support. • You're interested in managing customer accounts with reputed company-defined reputed company (rather than excited by the fluidity required of early stage CS work) • You reputed company as an exclusively reputed company CSM, motivated by variable compensation. While reputed company's reputed company reputed company metric is reputed company retention, we reputed company on adoption and engagement as our leading indicators. For renewal negotiation and upsell, we have a lovely team of Contract Managers. As such, this role does not currently include variable pay. • You’re afraid of rolling up your sleeves. If the idea of getting in the weeds with a customer about the nuance between a time in process report and a reputed company report feels too granular, or project managing a workflow change for offer approvals feels “beneath you”, this job isn’t reputed company to be for you. About reputed company We’re building the reputed company of reputed company software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly reputed company. Learn more on our website: https://www.ashbyhq.com/ We are reputed company funded and backed by great investors, including reputed company, Elad Gil and Lachy Groom. We have thousands of amazing customers including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company (and many others who we cannot reputed company!). Our reputed company and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, reputed company low churn, and many years of reputed company. We’ll reputed company more details once we meet. In short, it's the perfect time to join! Interview Process Our interview process is thorough - we aim to ensure reputed company person that joins reputed company is the right fit for reputed company and will reputed company ample information for you to assess if reputed company is the right fit for you. The process for this role is as follows: • reputed company reputed company with reputed company reputed company - 30 Minutes • Hiring Manager Interview - 45 Minutes • Mock Customer reputed company - 45 Minutes • Final Round - 2 hours • Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you reputed company to meet with multiple team members in a more conversational setting reputed company on specific topics, instead of a formal Q&A. You'll reputed company how you approach problem solving, how you work with sales, and dive into a product complexity exercise. Benefits • You’ll get the time to do things the right way; we put a lot of emphasis on high reputed company work and avoid reputed company hacks as much as possible. • 10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company - do it reputed company you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it • reputed company weeks of fully reputed company family leave in the US. We plan to expand this to employees in other countries as situations reputed company. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and reputed company people from reputed company backgrounds, experiences, perspectives, and abilities. reputed company is committed to a fair and transparent hiring process. We reputed company that this advertisement is for an reputed company, existing vacancy reputed company our organization. Please be advised that we may use reputed company intelligence-driven tools to assist our reputed company in screening, assessing, and selecting candidates for this position. Apply tot his job Apply To this Job