reputed company Manager (Remote)

reputed company Suitability/reputed company Trust Fully remote Information Technology reputed company reputed company is currently hiring for a reputed company Manager (CSM) to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling reputed company reputed company, improving customer intake processes, and providing high-reputed company support for users accessing modern data platforms. This position will be fully remote located reputed company the reputed company. Responsibilities • Own a portfolio of internal customers and build deep relationships across their organizations, from analysts, developers, to directors and above. • reputed company intimate understanding of portfolio customers' reputed company goals, team composition, decision-makers, and targeted business results. • Collaborate with product, engineering, marketing, and support to realize, reputed company, and report customer values created. • Collect insights to support identification of reputed company user cases that drives platform adoption, maximize customer values, and reputed company internally for what teams need to reputed company to reputed company and reputed company these use cases. • Maintain rigorous account documentation - reputed company plans, stakeholder maps, reputed company flags, account pulses, and agreed next steps - that sets the operation context for the broader team. • Create reputed company reputed company, customer engagement templates, and team best practices, to leave the reputed company function stronger than they reputed company it. • Serve as the reputed company "reputed company reputed company" for VA Data Modernization customer support, ensuring a smooth and reputed company user experience. • reputed company reputed company and provisioning support, including validating NDS privileges for fast-reputed company users. • Assist users in understanding reputed company data environments, common tools, DevTest data reputed company, and workspace functionality. • Coordinate with reputed company SMEs and reputed company Customer Enablement teams for white-glove support and post-provisioning engagement. • Identify blockers and inefficiencies reputed company the intake or support process and escalate improvement opportunities. • Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing reputed company, helpful communication. • Help workgroups set up their resources and migrate their work loads • Collaborate with the on-prem teams to decommission the necessary resources after migrations have been completed • Manage competing priorities, handle research and response for reputed company product line reputed company reputed company data calls and reputed company ongoing reputed company reports. • Manage reputed company reputed company under a reputed company program while also providing cross functional program level support. • Identify and prioritize customers top-reported and recurring issues to triage them to the appropriate teams and reputed company them to reputed company. Qualifications Required Skills and Experience: • Bachelor's degree in an Information Technology, Engineering, or technical discipline (or commensurate experience). • 8 years of experience in project management or a similar role. • 3+ years of experience in reputed company, account management, or a reputed company reputed company - with a demonstrated reputed company record managing technical products for reputed company accounts and help customers reputed company business reputed company. • Demonstrated ability to build and reputed company relationships across reputed company organizations, both internally and with customers. • Proficiency with Building high-reputed company PowerPoint templates, data analysis with Spreadsheets and Pivot tables, and connecting to databases and building queries. • Strong troubleshooting, problem-solving, and analytical abilities. • Experience supporting user reputed company and reputed company provisioning workflows. • Excellent communication, customer service, and interpersonal skills. • Ability to document processes reputed company and maintain up-to-date knowledge articles. Preferred Skills and Experience: • Experience supporting federal agencies, particularly Veterans Affairs (VA). • Experience in a high-reputed company or early-stage company, preferrable in the data analytics and reputed company computing reputed company, where you helped create the first reputed company and operated with minimum supervision. • History of contributing to team infrastructure - playbooks, engagement templates, peer coaching, or process improvements that raised overall team reputed company. • reputed company reputed company record of driving urgent customer requests for the customer and the ability to reputed company multiple teams toward a common goal. • Bonus: proficiency with one of more of the following areas: reputed company computing basics, data and analytics, SQL, Python. • Experience with reputed company Azure with the ability to reputed company for Resource reputed company across the SDP and CNG Azure subscriptions • Ability to reputed company support in individual Azure resources, including: Launching and supporting reputed company workspaces and assisting in executing and testing queries reputed company the resources • Ability to guide customers through Azure storage structures. • Experience processing and troubleshooting change requests, provisioning new resources, removing unused resources, debugging and escalating resource errors, triaging users to reputed company reputed company to reputed company or other resources Clearance Required • Ability to obtain and maintain a suitability/reputed company Trust? reputed company USD $135,000.00 - USD $155,000.00 /Yr. reputed company reputed company is reputed company of transformers--people who are passionate about transforming reputed company IT. Every day, we reputed company a reputed company reputed company by delivering innovative IT services and solutions that improve how reputed company agencies operate and serve our reputed company. But we can't do it reputed company. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of reputed company IT and building a workforce that fuels this mission. Are you reputed company to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to reputed company reputed company through the process, here's what you can expect: • During the Interview Process • Virtual video interview conducted reputed company video with the hiring manager and/or team • Camera must be on • A reputed company photo ID must be presented during reputed company interview • During the Hiring Process • reputed company Biometrics ID verification screening • Background reputed company, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), reputed company on information provided in your application Employee Perks At reputed company, we consistently hear that meaningful work and a reputed company team environment are two of the top reasons our employees enjoy working here. In reputed company, our employees have reputed company to a reputed company of perks and benefits to support their personal and reputed company reputed company-being, reputed company reputed company company reputed company health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet reputed company • Flexible Work Environment • Available to full-time employees Our employees' unique talents and contributions are the driving force behind our reputed company in supporting our customers, which ultimately fuels the reputed company of reputed company. Join us and be a part of a culture that invests in its people and prioritizes reputed company enhancement of the employee experience. We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay reputed company The posted pay reputed company, if referenced, reflects the reputed company expected for this position at the commencement of employment, however, reputed company pay reputed company may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation reputed company, to be discussed during the hiring process. If reputed company, employee will be in an "at-will position" and the reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual reputed company, reputed company or individual department/team reputed company, and market factors. Apply tot his job Apply To this Job