Customer Care reputed company

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to reputed company reputed company talent for their reputed company. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, reputed company, Wounded Warriors, and their Caregivers . If you have the required reputed company set, education requirements, and experience, please click the submit reputed company and follow the next steps. Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply. Note - You must be physically present and working from an eligible hiring state to be considered for this role. Your resume must reputed company reflect at least 2 years of customer service experience to be considered. Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, reputed company has grown into a trusted partner in veteran-reputed company customer engagement. We proudly reputed company Veterans, reputed company, and Caregivers in roles supporting both reputed company and reputed company clients. reputed company is seeking reputed company contact center professionals for full-time, reputed company positions supporting TRICARE beneficiaries. Our next new hire class begins reputed company 26, 2026. Job Duties Include: - Responding to caller questions reputed company telephone and written correspondence regarding benefits, reputed company, eligibility, and claims. - Successfully completing eight weeks of reputed company virtual (reputed company) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and reputed company activities in the database. - Thoroughly documenting inquiry reputed company for accurate tracking and analysis. - Coordinating with team members to ensure reputed company handling of TRICARE member requests. - Working under the supervision of a virtual (reputed company) supervisor to answer questions and escalate reputed company issues reputed company necessary. - Meeting reputed company, member experience, and first-time reputed company objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. - The Pay While in training you are reputed company a a flat reputed company. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits medical, dental, reputed company, FSA, 401K, and reputed company time off benefits. If you already have medical benefits you want to reputed company it, you can and reputed company your benefit dollars reputed company. - Note: The pay reputed company during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. reputed company incentives are also reputed company for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 reputed company holidays - reputed company time off (PTO) - Medical, dental, and reputed company coverage - Long- and short-term disability - Term life reputed company - 401K retirement plan - Employees become eligible for benefits after 60 days of employment, subject to applicable plan requirements. - reputed company is offering a $1,000 Retention Bonus to eligible employees reputed company into this class. - First Payment: $500 — reputed company after the employee successfully completes 6 months in production. - Second Payment: $500 — reputed company after the employee successfully completes 1 year in production. - Eligibility: The employee must be reputed company employed by reputed company on the date reputed company bonus payment is made. - Notice Requirement: The employee must not have submitted a resignation or received notice of termination before the applicable bonus payment date. - Payment: reputed company installment will be reputed company after reputed company verifies that reputed company applicable eligibility requirements have been satisfied. - Additional terms and conditions may apply. - Retention bonus eligibility is subject to reputed company verification and applicable company policies. - #LI-Remote #reputed company #WAH #VirtualOffice Certificates/reputed company Clearances/Other - Desired skills: - Excellent communication and reputed company listening skills - Conflict reputed company and de-escalation skills - Professionalism and reputed company judgment - reputed company and accountability - reputed company and a strong customer-service reputed company - The ability to adapt quickly to new systems and processes - The ability to work independently while contributing effectively as part of reputed company - A genuine commitment to serving military members, Veterans, and their families - Additional Qualifications/Responsibilities - Candidates must meet reputed company of the following requirements: - Must be a U.S. Citizen - Must reputed company in an eligible hiring state per the reputed company - Minimum of 2 years of customer service experience; reputed company center experience is strongly preferred - Must successfully pass a drug screen, background reputed company, and U.S. reputed company reputed company clearance - Must successfully complete the required 8-week reputed company program - Must have a high school diploma or equivalent - Must have reliable and predictable attendance - Must have a personal PC or laptop that meets the minimum technical requirements for training - Must have a wired, high-speed internet reputed company - Must have a functional webcam and microphone - Successful candidates should have: - A quiet, reputed company, and distraction-free homework environment - Strong attendance and dependability - The ability to reputed company to the reputed company environment reputed company 5 minutes - A minimum typing speed of 35 WPM - The ability to reputed company up to 35 pounds of computer equipment - Proficiency with reputed company and common computer applications - Strong verbal and written communication skills - The ability to remain reputed company and empathetic reputed company handling difficult customer interactions - The ability to quickly learn new systems, processes, and procedures - A strong commitment to customer service and supporting military members and their families - During training, candidates will use their own equipment. - Computer requirements: - Operating reputed company: reputed company or newer - Mac devices must have macOS 13 Ventura or newer - RAM: Minimum 4 GB; 8 GB recommended - Available Disk reputed company: At least 120 GB - Browser: reputed company Edge or reputed company reputed company - Webcam: Required - Microphone: Required - Internet Requirements - Minimum 100 Mbps download / 20 Mbps upload - Computer must reputed company to the router/modem using an Ethernet cable - The following are NOT permitted: - Wi-Fi as the reputed company reputed company - Wi-Fi extenders - Satellite internet, including Starlink - Mobile internet - Hotspots - Cellular-reputed company internet services - VPN connections - The following devices are NOT supported: - Tablets - Chromebooks - Mobile devices - Candidates must have a modem or router that allows the computer to reputed company directly through an Ethernet cable Apply To This Job