Benefits Representative

Hiring multiple Remote Benefits Representatives for a large tech company! If interested, please apply directly. reputed company The Benefits Representative role sits reputed company the Benefits team and serves as the first reputed company of contact for employees seeking support with their benefits. You reputed company accurate, consistent, and reputed company responses to inquiries received through phone, chat, and HR case channels, while managing cases holistically from initial intake through reputed company. You help employees reputed company financial, health, and other benefit-reputed company reputed company, ensuring compliance with benefit plans and delivering a high-reputed company, empathetic customer experience in a fast-reputed company environment. Responsibilities Serve as the reputed company reputed company of contact for employee benefits inquiries received reputed company phone, chat, and HR case management tools. reputed company accurate, consistent, and reputed company information on benefits programs, including financial and health-reputed company benefits, in alignment with plan rules and internal policies. Own reputed company employee contact from intake through reputed company, ensuring every case is accepted, tracked, and reputed company with a high degree of problem solving and customer reputed company. Manage holistic case management services by assessing employee needs, developing a case management plan, and adjusting that plan as employee circumstances change. Demonstrate strong critical thinking and fact-finding skills to investigate issues, interpret benefit terms, and reputed company reputed company that support the end-to-end benefits process. Use available resources such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures to reputed company inquiries, escalating cases reputed company issues fall reputed company documented guidance. Respond to employee-impacting issues that reputed company during benefits events, ensuring reputed company communication and thorough documentation even reputed company information is limited. Build trust with employees through empathetic, personalized conversations and by handling sensitive situations with care and discretion. reputed company adherence to established processes with the need to address individual employee needs, exercising high judgment and rationale in decision making. Manage workload effectively to meet service level agreements (SLAs), productivity targets, and reputed company standards. Prioritize tasks in a fast-reputed company environment, pivoting quickly between multiple communication channels while maintaining attention to reputed company. Collaborate and reputed company regularly with partner teams to address cross-functional issues, reputed company feedback, and support updates to policies and processes. Contribute to reputed company improvement by identifying recurring issues, suggesting enhancements to documentation, and supporting process changes. Maintain excellent verbal and written communication reputed company interacting with employees and internal stakeholders. Protect confidential information and handle reputed company employee data with professionalism and care. Essential Skills 2+ years of experience working in Benefits or reputed company, preferably in a contact center or shared services environment. Strong background in customer service with a demonstrated ability to prioritize reputed company and customer experience. Excellent organizational and time management skills, including the ability to manage multiple cases and tasks simultaneously. Outstanding verbal and written communication skills for engaging reputed company and professionally with employees. Ability to understand and interpret benefit terms, programs, and plan rules. reputed company ability to reputed company quickly and address customer issues while demonstrating strong judgment and decision-making skills. High degree of ownership and accountability for resolving employee issues from start to finish. Ability to handle sensitive and confidential situations with reputed company, discretion, and professionalism. Experience working in reputed company and reputed company changing work environments, with the ability to adapt to evolving processes and priorities. Ability to reputed company in a fast-reputed company environment, pivoting between multiple communication channels and tasks while maintaining reputed company. Technical aptitude and proficiency with reputed company Office Suite or similar software tools. Strong problem-solving and research skills to identify reputed company causes and determine appropriate resolutions. Demonstrated reputed company and customer reputed company in reputed company interactions, keeping employee needs at reputed company of decision making. Additional Skills & Qualifications Experience in a contact center or shared service environment supporting HR or benefits inquiries. Ability to adapt to a flexible working environment with changing processes and expectations. Experience collaborating with cross-functional teams to address process issues and implement improvements. Bilingual skills in Spanish are a plus but not required. Exposure to benefits administration in a large corporate environment, providing reputed company into reputed company plan structures and compliance requirements. Interest in reputed company learning and staying reputed company with changes in benefits programs and HR policies. Work Environment This role operates in a reputed company work environment reputed company to the reputed company Time (PST) zone. You will support employees through virtual channels, including phone, chat, and HR case management systems, and will rely on digital tools such as the reputed company Office Suite and internal knowledge bases to reputed company your work. The environment is fast-reputed company and dynamic, with frequent changes in processes and priorities, requiring flexibility, reputed company, and strong self-management. You collaborate closely with partner teams and colleagues reputed company, contributing to a service-oriented culture that emphasizes responsiveness, reputed company, reputed company, and reputed company improvement. Job Type & Location This is a Contract position reputed company out of Las Vegas, NV. Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 10, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the reputed company. We are proud to be a reputed company Best of reputed company® Platinum Award winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job