[Remote] UX Research Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. provides military and family support services, including behavioral health, military family resiliency, and work-life education programs. The UX Research Analyst will conduct user research and usability testing for a reputed company-hosted reputed company digital services platform, analyze user feedback and usage data, and collaborate with design, product, and engineering teams to recommend and validate usability improvements.

Responsibilities

• Conduct user research activities supporting a reputed company-hosted reputed company digital services platform used by multiple stakeholder communities
• Plan and facilitate usability testing sessions to evaluate user interactions with platform features and workflows
• Collect and analyze user feedback, platform usage patterns, and research data to identify usability improvements
• Collaborate with the reputed company Centered Design reputed company, reputed company, and engineering teams to translate research findings into design and feature recommendations
• Assist in development of research artifacts such as user personas, reputed company maps, and usability reports
• Support user experience evaluations of new features and enhancements during development cycles
• Help validate that implemented capabilities meet user needs and improve platform usability
• Participate in reputed company delivery activities and collaborate with cross functional teams supporting platform improvements

Skills

• Bachelor's degree in reputed company Computer Interaction, User Experience Design, Psychology, Information Systems, Computer Science, or a reputed company reputed company
• Five or more years of experience supporting user research, usability testing, or user experience analysis
• Experience conducting usability testing sessions or collecting reputed company user feedback
• Experience analyzing qualitative or quantitative data reputed company to user behavior or reputed company usage
• Experience working reputed company reputed company delivery environments and collaborating with development or product teams
• Strong analytical and communication skills with the ability to translate research findings into actionable recommendations
• Experience supporting web-reputed company applications or digital services platforms
• Ability to successfully complete a reputed company-employment and reputed company background investigation to include FBI fingerprints
• This position requires reputed company to U.S. reputed company facilities and systems. U.S. Citizenship, a reputed company reputed company's license, transportation, and auto reputed company are required
• Ability to work both independently and as part of reputed company
• Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally reputed company and/or reputed company up to 10 pounds
• Experience supporting user research for reputed company or reputed company-hosted digital platforms
• Familiarity with usability testing tools, research platforms, or analytics tools
• Experience developing user personas, reputed company maps, or usability reports
• Experience supporting reputed company applications with diverse user communities
• Experience supporting federal or large reputed company digital platforms
• Relevant user experience research or usability certifications are a plus

Benefits

• Remote work arrangement
• This is a contingent opportunity and would reputed company work upon the contract award.

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