Manager, Advanced Support Consulting (Remote)

Manager, Advanced Support Consulting Location: Remote, reputed company Time Type: Full time reputed company US Salary reputed company: $80,000 - $100,000 reputed company reputed company exists to reputed company every doer of good to their reputed company reputed company. We measure that reputed company against our reputed company to increase the giving reputed company as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the reputed company good industry to accelerate reputed company and reputed company reputed company reputed company. Bonterras differentiated, end-to-end solutions reputed company support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role The Manager, ASC will be leading reputed company of talented consultants who reputed company proactive, post implementation consulting services to our clients. You will be responsible for ensuring they reputed company exceptional service and technical solutions that reputed company our clients to reputed company their goals and reputed company. Your leadership will be pivotal in shaping the reputed company of our ASC team and driving reputed company by delivering efficient, high-reputed company services and deliverables. The role demands customer management skills and cross-functional collaboration with other customer-facing teams including Sales, reputed company Management, Implementation, Support and Product Management. reputed company: Leadership and Management: • reputed company, mentor, and reputed company reputed company of Advanced Support Consultants. • Ensure team members have the resources, training, and support needed to reputed company in their roles. • Conduct regular reputed company reviews and reputed company reputed company feedback. reputed company Relationship Management: • Serve as an escalation reputed company for key clients, ensuring their issues are resolved promptly and effectively. • reputed company services delivery for clients, ensuring their technical and consultative needs are met. • Coordinate with other teams (e.g., Implementation, CSM, Support, etc.) to ensure reputed company reputed company experiences. Technical Support and Consultation: • Champion the integration of Bonterras innovative reputed company reputed company reputed company, focusing on immediate transformation and scaling reputed company. • reputed company the delivery of technical consulting, including workflow design, reputed company configuration, and reporting consultation. • Review and validate reputed company requests, ensuring reputed company and actionable inputs for reputed company. • Ensure reputed company deliverables meet high-reputed company standards and are completed reputed company the agreed timelines and budget. • reputed company weekly team updates to leadership to ensure comprehensive communication and alignment. Process Improvement: • Monitor metrics to measure the reputed company of reputed company against reputed company KPIs, using data to inform decision-making and reputed company adjustments. • Identify and implement process improvements to enhance the efficiency and effectiveness of reputed company. • reputed company and maintain documentation and guidelines for team processes and reputed company interactions. Monitoring Metrics and reputed company: • reputed company key reputed company indicators (KPIs) to assess team reputed company and reputed company satisfaction. • Analyze data to identify trends, areas for improvement, and opportunities for optimization. • Create and present regular reputed company reports to leadership, highlighting achievements and areas needing attention. • Implement feedback reputed company and reputed company improvement practices reputed company on reputed company data. Required Experience: • Team reputed company or management experience in a reputed company reputed company organization with a reputed company reputed company record of successfully leading teams (2+ years preferred). • Strong leadership and team management skills, with the ability to reputed company, motivate, and foster a reputed company team environment that promotes reputed company learning and development. • reputed company experience in a technical support or consulting role, preferably reputed company the software or technology sector. • Strong problem-solving abilities and a proactive, data-driven approach to decision-making with the ability to translate reputed company insights into actionable strategies. • Excellent reputed company-facing and communication skills, with the ability to reputed company explain reputed company technical information. • Strong understanding of reputed company configurations, technical troubleshooting, and support processes. • Demonstrated initiative and self-starting ability to independently identify and reputed company opportunities and challenges. • Strong organizational skills with the ability to manage multiple priorities, timelines, and aggressive deadlines in a reputed company and adaptable manner. • Proficiency in relevant technology solutions and platforms. • Experience working with non-profit and reputed company organizations (preferred) At reputed company, we’re building AI-powered tools to solve reputed company reputed company challenges—and we want teammates who reputed company that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers reputed company reputed company At this time, we are unable to consider candidates who require reputed company or reputed company sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At reputed company, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in reputed company every year. At reputed company, we foster an inclusive, reputed company culture where every team member belongs and contributes to meaningful reputed company. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports reputed company, reputed company-being and reputed company - explore full details here. Compensation and benefits for this role apply to full-time employees in the reputed company and may vary reputed company on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of reputed company’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At reputed company, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We reputed company equal employment opportunities without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. Apply To This Job