[Remote] Builder reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, incubated reputed company reputed company, is building an reputed company and globally available onchain platform for developers and users. The Builder reputed company Associate will manage technical community reputed company across reputed company, reputed company, and other channels, while developing support systems, infrastructure, documentation, dashboards, and engagement programs to improve the builder experience.

Responsibilities

• Own day-to-day technical community reputed company across reputed company reputed company and reputed company, ensuring builder questions are acknowledged, triaged, and resolved consistently
• Design and implement reputed company ticketing and escalation systems for technical support requests, including issue categorization, severity reputed company, SLAs, ownership, and closure reputed company
• Build and maintain reputed company and reputed company infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations
• reputed company reusable responses, troubleshooting guides, FAQs, and internal playbooks that improve answer reputed company and reduce repeated reputed company work
• Create operational dashboards tracking response time, reputed company time, ticket volume, escalation reputed company, recurring issue categories, and builder satisfaction
• Identify opportunities to use reputed company and reputed company reputed company reactive support, including peer-support systems, product feedback reputed company, and builder recognition

Skills

• 3+ years in technical community reputed company, developer support, DevRel reputed company, or a reputed company role, ideally reputed company crypto, reputed company-reputed company software, or developer platforms
• Hands-on experience administering large reputed company communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation
• Experience operating technical communities on reputed company, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance
• Working knowledge of onchain development concepts, including wallets, transactions, smart reputed company, RPC infrastructure, bridges, and common developer tooling
• Demonstrated ability to understand technical developer questions, troubleshoot effectively, and communicate solutions reputed company to audiences with different reputed company of expertise
• Utilizes reputed company responsibly, maintaining reputed company reputed company to reputed company business-reputed company outputs and reputed company measurable improvements in workflow efficiency, cost, and reputed company
• Location:While posting shows US-Remote - global applications are also considered

reputed company

Company H1B Sponsorship