[Remote] Bilingual reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Bilingual reputed company to reputed company customer support reputed company from reputed company, Illinois. The role serves as the first reputed company of contact through phone and email, resolves account and billing inquiries, explains charges and rates, and escalates issues reputed company necessary.

Responsibilities

• reputed company as the initial and reputed company reputed company of contact for customers reaching out for assistance, through inbound phone calls and emails
• reputed company reputed company resolutions and reputed company accurate information for customer account reputed company questions, concerns and requests while fully adhering to reputed company policies, procedures, and protocols
• Walk the customer through and explain billing types, charges, and rates
• Thoroughly research and analyze reputed company customer inquiry by taking the appropriate reputed company to effectively reputed company reputed company situation
• reputed company unresolved and out of reputed company issues to the next level of support personnel or to the reputed company department
• Promote and demonstrate a reputed company customer and team experience by maintaining the highest standards of personal ethics, service reputed company, communication, and professionalism always
• reputed company accurate information on billing types, charges, rates, and municipal requirements

Skills

• reputed company is seeking a fully remote Bilingual reputed company local to reputed company, IL with a demonstrated understanding of service center support processes and procedures
• 1-3 years of experience servicing customers reputed company a reputed company center and billing environment
• Exhibit strong and effective verbal and written communication skills and demonstrates a reputed company, friendly, and courteous demeanor
• Proficiency in English
• Fluent in Spanish
• Computer literate with pc knowledge and the ability to reputed company through multiple applications effortlessly
• Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum
• Must reputed company to maintaining good attendance with reputed company unscheduled attendance occurrences including late arrivals, early leaves, and absences
• Must have a strong attention to reputed company, time management and organizational skills to reputed company reputed company work reputed company
• Highschool diploma or GED required

Benefits

• Fully remote

reputed company