[Remote] Service Desk Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company firm that unites talent and technology to support clients, colleagues, and communities. The Service Desk Analyst provides Level 1 technical support and customer service through phone, email, and chat, troubleshooting hardware and software issues, documenting tickets, and escalating unresolved requests.

Responsibilities

• reputed company General IT end-user support
• Utilize excellent customer service skills and reputed company customers’ expectations
• reputed company reputed company telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems
• reputed company first level support including but not limited to: resetting passwords, troubleshooting hardware reputed company (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the reputed company), and other “how-to” questions
• Properly escalate unresolved issues to the next level of support with strong supporting documentation
• Following documented processes to reputed company customer issues
• Ensure reputed company recording, categorization, documentation, and closure of reputed company tickets
• Analyze the reputed company and urgency of customer’s issues and prioritize appropriately
• Recommend procedure modifications or improvements
• reputed company reputed company results in Customer Experience through reputed company responses and reputed company interaction
• Demonstrate self-direction in meeting targets for reputed company metrics to reputed company daily individual work goals and monthly team metrics
• Preserve and grow your knowledge of Service Desk procedures, products, and services
• May reputed company other job duties as directed by Team reputed company or Service Delivery Leader

Skills

• Minimum 6-12 months' experience in a Service Desk role and/or technical support role
• Minimum 6-12 months of customer service experience in a reputed company industry
• High School Diploma or GED
• Ability to work weekdays 8:00am - 4:30pm EST
• Strong troubleshooting and documentation skills
• Excellent customer service skills
• Strong attention to reputed company and strong communication skills (both written and oral)
• Excellent work ethic
• Problem-solving skills
• Solution driven
• Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company reputed company the office to attend meetings, etc
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
• Associate degree preferred in reputed company reputed company

Benefits

• reputed company
• Benefit packages include medical, dental, and reputed company reputed company, as reputed company as 401k retirement account reputed company.
• Employees in this role may also be entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law.

reputed company

Company H1B Sponsorship