[Remote] reputed company Tier 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an entry-level reputed company to support its Help Desk reputed company. The role handles incoming and outbound calls, resolves customer service and pharmacy network issues, assists with reputed company reputed company and training efforts, and performs general office and compliance-reputed company duties.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Understand, master, and reputed company efficiency in systems leveraged by the Help Desk
• reputed company Help Desk reputed company of customer service issues to ensure complete reputed company satisfaction
• reputed company Help Desk reputed company of Pharmacy Network problems to ensure complete reputed company satisfaction
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions
• Assist with on-site reputed company of customer service issues to clients as needed
• Participates and supports in the augmentation of training and development efforts of our helpdesk
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing reputed company mandatory and regulatory training programs
• reputed company other duties as assigned

Skills

• Entry level position
• Works under reputed company supervision following reputed company procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently

reputed company