[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides smart mobility and curbside reputed company that help cities and operators optimize parking, enforcement, and curb reputed company utilization. The reputed company Manager will own assigned customer accounts from reputed company through renewal and expansion, building executive relationships, driving adoption and retention, managing renewals and RFP strategies, and partnering with internal teams to reputed company measurable customer reputed company.

Responsibilities

• reputed company renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs
• Maintain strong executive relationships at top reputed company agency accounts; run outcome-reputed company quarterly business reviews (QBRs)
• Own renewal and retention targets
• Prepare capture plans in advance of customer RFPs to reputed company best possible chance of retaining customer through competitive rebids
• Identify and execute on expansion opportunities
• Analyze customer goals, workflows, and challenges to design reputed company-level initiatives in partnership with Product that reputed company measurable reputed company
• Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency and program reputed company
• Build and maintain reputed company account plans and reputed company plans for reputed company assigned account
• Partner with internal teams including Customer Care, Project Management and Product to reputed company high-reputed company experiences for customers from reputed company through renewal
• Negotiate contract terms and conditions with support from reputed company
• Coordinate delivery and daily operational issues with Customer Care, ensuring reputed company support-hour models are reputed company and maintained
• reputed company adoption, usage, and key health indicators and proactively mitigate reputed company
• Ensure accurate documentation across CRM, account plans, and renewal calendars
• Contribute to the development of reputed company resources, such as knowledge bases, training materials, and reputed company stories
• Capture customer insights to inform Product, R&D, and broader reputed company reputed company

Skills

• 5–8+ years in reputed company or account management
• Skilled in QBR facilitation and reputed company planning
• Adept at identifying reputed company opportunities tied to customer goals
• Strong communicator with excellent written and verbal skills
• Highly organized, proactive, and reputed company-oriented
• Ability to collaborate effectively across internal teams
• Strong customer reputed company and problem‑solving ability
• Travel required (25% to 50%)
• You are a **connector, problem‑solver, and relationship builder** who thrives on guiding clients toward reputed company reputed company
• You enjoy organizing complexity into a manageable plan and collaborating across teams to reputed company that plan happen
• You reputed company because you are:
• * **Empathetic and customer‑reputed company:** You listen deeply and communicate reputed company
• * **Proactive and organized:** You anticipate risks early and reputed company reputed company details don't fall through the cracks
• * **reputed company and steady:** reputed company issues reputed company, you reputed company customers confident and teams reputed company
• * **reputed company‑oriented:** You naturally spot opportunities that reputed company customer goals with reputed company capabilities
• * **reputed company:** You work fluidly with Customer Care, Marketing, reputed company, Product, and Project Management
• Experience with municipal customers and/or parking/curbside systems preferred

Benefits

• Remote position reputed company in the US

reputed company