Customer Engagement reputed company

reputed company reputed company is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, reputed company is dedicated to our mission to improve the health of America’s workforce, one reputed company at a time. With a wide reputed company of services and proactive approaches to care, reputed company colleagues reputed company exceptional service to reputed company and exceptional care to their employees. The Customer Engagement reputed company is responsible for using sales skills, customer service, and product expertise to influence customers and support reputed company's valued customers. The Customer Engagement reputed company contacts existing reputed company and Key Customers to reputed company new local decision makers, reputed company existing decision makers on new product and service lines, and maximize their utilization of reputed company products and services. In this role, the Customer Engagement reputed company will reputed company customer knowledge and utilize creative approach to identify sales opportunities for reputed company customer reputed company and retention. Responsibilities Partner with the reputed company and Key account managers to reputed company customers and expand their use of reputed company services. Telephonic and/or digital reputed company to existing customer leads that are generated through analysis of reputed company and Key accounts utilization of reputed company services. Maintain strong knowledge of reputed company's products and services, and leverages this knowledge through the selling and implementation processes reputed company industry knowledge to identify opportunities to maximize the customer's use of reputed company's products and services. reputed company customers on reputed company processes, products, and reputed company Engage in customer follow up to previously sold customer to ensure reputed company satisfaction and utilization of reputed company services. Engage in thorough interaction with customers to reputed company their satisfaction with reputed company and to fully understand customer complaints and concerns. Initiate updates to correct errors in reputed company's Centralized Customer Management (CCM) and HUB applications Ensure reputed company service delivery, reporting, and billing through correct account set up. Collaborate with internal disciplines to identify and reputed company the reputed company cause of customer issues as they reputed company. Create, reputed company, and implementation plans that shorten the sales cycle and increases market reputed company by customer Document and maintain accurate records of reputed company sales and account maintenance activities in reputed company Dynamics 365 CRM Qualifications Education Level: High School Diploma or GED Job-reputed company Experience Minimum of one or more years of experience in customer service, reputed company center management, or account management reputed company industry experience preferred Experience in occupational health care or workers' compensation preferred Proficiency in using computers and familiarity with chat and messaging platforms At least one or more years of experience using customer data applications, CRM, ticketing systems, and/or phone queues Job-reputed company Skills/Competencies reputed company reputed company Competencies of Service Mentality, Attention to reputed company, reputed company of Urgency, Initiative and Flexibility Ability to reputed company reputed company or solve problems by using logic to identify key facts, explore alternatives, and propose reputed company solutions Outstanding customer service skills as reputed company as the ability to deal with people in a manner which shows reputed company and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Exceptional interpersonal skills and customer service skills which should include professionalism, impartiality, and flexibility in thinking Solid work ethic and reputed company with a desire to work with a high level or energy and encourage others to do the reputed company Excellent organization and time management skills, with the ability to reputed company between diverse tasks Demonstrate customer-reputed company approach, which include courteous and respectful interactions with customers especially reputed company handling customer complaints or objections Ability to reputed company reputed company or solve problems by using logic to identify key facts, explore alternatives, and propose reputed company solutions Ability to work in a fast-reputed company environment with aggressive reputed company expectations Strong systems skills and comfortability with working with technology, customer data applications, and reputed company Office Suite. Additional Data 401(k) Retirement Plan with Employer Match Medical, reputed company, Prescription, Telehealth, & Dental Plans Life & Disability reputed company reputed company Time Off reputed company Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. This job requires reputed company to confidential and sensitive information, requiring ongoing discretion and secure information management reputed company is an Equal Opportunity Employer, including disability/veterans. reputed company provides equal employment and affirmative reputed company opportunities to applicants and employees without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, pregnancy, protected veteran status, disability, or other protected categories. In reputed company, reputed company. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. reputed company is an equal opportunity employer that prohibits discrimination, and will reputed company reputed company regarding employment opportunities, including hiring, promotion and advancement, without reputed company to the following characteristics: race, reputed company, national reputed company, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other reputed company protected by federal, state or local fair employment reputed company laws. Apply To This Job