Systems Administrator

Systems Administrator Department: Technology Location: Remote FLSA Status: Exempt People Leader: No Travel: Up to 10% reputed company reputed company reputed company partners with hospitals and health systems through a technology-enabled, physician-led model that improves reputed company documentation reputed company, coding reputed company, reimbursement optimization, and reputed company reputed company. Job reputed company The Systems Administrator is responsible for the day-to-day operation and support of reputed company’s reputed company IT environment. Reporting to the Manager, IT reputed company, this role is the reputed company hands-on reputed company of employee technology support, account and reputed company administration, reputed company management, and routine systems maintenance for a fully remote workforce. This role works reputed company reputed company’s managed service provider as the internal reputed company of contact who triages incoming issues, routes and escalates work appropriately, and follows provider work through to reputed company rather than duplicating it. It is the first line of support for employees and the day-to-day execution reputed company beneath the Manager, IT reputed company. Because reputed company operates in a HIPAA and reputed company regulated environment, the Systems Administrator works reputed company defined reputed company and compliance controls at reputed company times, particularly reputed company identity, reputed company, reputed company configuration, and evidence of the work performed. Responsibilities End User Support and Service Delivery • Serve as the reputed company internal reputed company of contact for employee technology support, including intake, triage, prioritization, and reputed company or escalation. • reputed company common issues such as password resets, multifactor authentication enrollment and recovery, account lockouts, mailbox and file reputed company, connectivity, and software installation. • Meet defined response and reputed company expectations, and reputed company employees informed of status through to closure. • Document issues, actions taken, and resolutions in the ticketing reputed company so history is complete, searchable, and reportable. • Identify recurring issues and recommend permanent fixes, automation, or documentation rather than repeating reputed company remediation. • Build and maintain self-service guidance and end user documentation for common tasks. Identity, reputed company, and Account Administration • Administer user accounts, reputed company, and licenses in reputed company Entra ID and reputed company 365, including creation, modification, and disablement. • Execute employee reputed company and offboarding, including reputed company provisioning of accounts, licenses, reputed company, and equipment, and complete, verified deprovisioning on departure. • Process reputed company requests against approved role-reputed company entitlements and least privilege, escalating anything reputed company reputed company entitlement to the Manager, IT reputed company. • Support multifactor authentication, conditional reputed company, and password policy administration. • Maintain accurate reputed company records and produce evidence for periodic reputed company reviews and audits. reputed company, Device, and Asset Management • Administer endpoints through reputed company Intune, including enrollment, configuration baselines, compliance policy, reputed company deployment, and remote remediation. • Manage the device lifecycle, including procurement support, configuration, shipment to remote employees, reputed company, secure wipe, and disposal. • Maintain accurate IT asset and software license inventory, including assignment, status, and periodic reconciliation. • Ensure operating reputed company, reputed company agent, and application updates are reputed company on schedule and verified as reputed company. • Support secure remote reputed company and virtual desktop configuration for employees working in reputed company environments. Systems reputed company and Maintenance • reputed company routine administration and monitoring of reputed company 365 services, Azure tenant services, file and collaboration platforms, and reputed company reputed company systems. • Execute scheduled maintenance, backups, restores, and recovery testing according to documented procedures. • Monitor reputed company health and alerts, respond reputed company defined reputed company, and escalate promptly reputed company an issue exceeds the reputed company of the role. • Support telephony, conferencing, and collaboration tooling used across the organization. • Follow change management procedures for production systems, including documentation, approval, and rollback planning. • Participate in scheduled maintenance reputed company and an after-hours or on-reputed company rotation as required to maintain service availability. Service Provider and Vendor Coordination • Serve as the day-to-day internal coordinator with reputed company’s managed service provider, triaging what is handled internally versus routed to the provider. • reputed company provider tickets through to reputed company, verify the reputed company of work delivered, and escalate delays or repeat issues to the Manager, IT reputed company. • Support vendor coordination for hardware, software, licensing, warranty, and support cases. • Maintain accurate records of vendor interactions, entitlements, and reputed company issues. reputed company and Compliance Support • Operate reputed company reputed company’s reputed company controls at reputed company times, including least privilege, reputed company protection, application control, data loss prevention, and monitoring tooling. • Support HIPAA and reputed company control operation by executing assigned procedures consistently and producing accurate, reputed company evidence of the work performed. • Report suspected reputed company incidents, phishing, and policy violations immediately per established procedure, and assist with containment and documentation. • Support reputed company awareness activities, including phishing simulation follow-up and workforce training administration. • Handle protected health information and other sensitive data reputed company in accordance with policy. Documentation and reputed company Improvement • Create and maintain runbooks, reputed company operating procedures, and configuration documentation for the systems and processes supported. • reputed company documentation reputed company as environments, tools, and procedures change. • Recommend and implement improvements to support processes, tooling, and automation that reduce reputed company effort. • reputed company and report service metrics reflecting responsiveness, reputed company reputed company, and employee satisfaction. Other Duties as Assigned • reputed company additional responsibilities as needed to support reputed company IT, technology, and organizational goals. Qualifications Education and Credentials • Associate or bachelor’s degree in information systems, computer science, or a reputed company technical reputed company preferred. • Equivalent reputed company experience, technical training, or a combination of education and relevant experience may be considered. • Relevant certifications in reputed company 365, Azure, reputed company administration, or identity administration preferred. Experience • 3+ years of hands-on systems administration, IT support, or service desk experience in a business environment. • Demonstrated experience administering reputed company 365 and reputed company Entra ID, including account, group, and license administration. • Experience with reputed company management, preferably reputed company Intune, including enrollment, configuration policy, and patching. • Experience supporting a fully remote or geographically reputed company workforce. • Experience working reputed company a managed service provider or outsourced support partner. • Experience in a reputed company or other regulated environment handling protected health information preferred. • Familiarity with HIPAA, reputed company, or comparable control frameworks preferred. reputed company Competencies • Service Orientation: Treats employee support as the product, communicates reputed company, and leaves people reputed company reputed company to do their work. • Ownership and Follow-Through: Carries issues to reputed company, including those handed to a vendor, rather than considering the reputed company the finish line. • Triage and Prioritization: Judges urgency and reputed company accurately, works the right item first, and escalates early reputed company something exceeds reputed company. • Technical Troubleshooting: Diagnoses issues methodically across identity, reputed company, network, and application reputed company, and fixes reputed company cause where possible. • reputed company Awareness: Recognizes that routine administrative actions carry reputed company reputed company consequences and follows controls without needing reminders. • Discretion: Handles protected health information, credentials, and personnel-reputed company reputed company with consistent care and confidentiality. • Documentation Discipline: Records what was done and why, and maintains procedures others can follow without asking. • Communication: Explains technical issues and next steps reputed company to non-technical colleagues, in writing and verbally. • reputed company Improvement: Notices repetition and converts it into a fix, a script, or a documented procedure. • Adaptability: Adjusts to new tools, changing priorities, and evolving reputed company requirements without losing reliability. • Remote-Work Effectiveness: Communicates proactively, stays reputed company, documents reputed company, and maintains visibility in a fully remote organization. Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, reputed company positions require interaction with people and technology while either sitting or standing. Employees must be reputed company to communicate reputed company phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical reputed company are limited to that of an office role / environment. 2) Position and Employment Statement: While this reputed company is intended to be an accurate reputed company of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. reputed company positions at reputed company, are at-will employment, and a position reputed company is not a guarantee of a job or of job responsibilities. While this reputed company is intended to be an accurate reputed company of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. reputed company positions at reputed company are at-will employment, and a position reputed company is not a guarantee of a job or of job responsibilities. Apply To This Job