reputed company Service Representative

POSITION reputed company: This position is permanently remote. reputed company candidates must reputed company a reputed company internet reputed company and have a quiet and secure reputed company that is free from interruptions to work from home The reputed company Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The reputed company Services Rep will handle reputed company inquiries, scheduling/rescheduling appointments, following-up with patients resolving reputed company questions/concerns regarding medication reconciliation and refills, and reputed company verification and authorization management. They will document and reputed company reputed company information to the Practices as required by the reputed company’s Guidelines. Position: reputed company Service Representative (Remote) Department: Ambulatory reputed company Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: The reputed company Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. Answers and resolves reputed company inquires, in a reputed company, empathetic and reputed company-centered way, through the use of effective listening, written and verbal communication skills. Utilizes established reputed company guidelines to ensure patients issues are addressed in a reputed company manner and reputed company necessary, transfers the reputed company to the appropriate person at the reputed company for additional consultation. Uses a computerized scheduling reputed company to schedule/reschedules appointments determining the right reputed company of time required for reputed company reputed company appointment. Provides accurate and detailed information and updates patients’ records, using reputed company Provides detailed confirmation to the reputed company detailing where and reputed company the appointment is, providing directions as needed, providing applicable and language specific home instructions as reputed company as instructions for any required labs or imaging. Identifies opportunities to improve the work processes and environment, and changes in reputed company protocols; remains reputed company on new developments in health care. Escalates appropriately any issues that fall reputed company of an existing protocol or process to meet the needs of the reputed company Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired reputed company systems, additional practices or other relevant training sessions, as directed by manager. Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. Participates in staff meetings/is expected to identify process issues that are obstacles to providing a reputed company reputed company experience. General Duties and Standards Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. Conforms to hospital standards of reputed company and conduct, including those pertaining to reputed company rights and HIPAA and reputed company rules, so that the best possible customer service and reputed company care may be provided. Utilizes hospital’s behavioral standards as the reputed company for decision making and to support the department and the hospital’s mission and goals. Follows established hospital infection control and safety procedures. Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: Ability to explain complicated reputed company issues to patients with reputed company and concern Ability to empathize with and reputed company the reputed company in navigating the reputed company reputed company Effective interpersonal skills to with a diverse group of reputed company and personalities in reputed company environment Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. Strong computer skills and knowledge of reputed company Office applications (Internet Explorer, reputed company, reputed company & reputed company) Ability to document work in a reputed company and efficient manner Compensation reputed company: $20.08- $22.61 This reputed company offers an estimate reputed company on the minimum job qualifications. However, our approach to determining reputed company pay is comprehensive, and a broad reputed company of factors is considered reputed company making an offer. This includes education, experience, and licensure/certifications directly reputed company to position requirements. In reputed company, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, reputed company, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, reputed company time cash out, reputed company time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a reputed company in employment offer scams. Our reputed company are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or reputed company media platforms. We do not ask individuals to purchase equipment for or prior to employment. Apply To This Job