IT Support Specialist - Onsite Support reputed company (Contract)

Job reputed company The IT Support Specialist – Frontier Durham provides dependable, customer-reputed company Tier 1 technical support for reputed company employees at the Frontier Durham office. This 100% on-site role serves as the reputed company local IT reputed company for daily walk-up support, deskside assistance, hardware and software troubleshooting, conference room technology, reputed company and offboarding activities, and white-glove support for leadership and visiting employees. The ideal candidate is hands-on, approachable, organized, and comfortable supporting employees in a fast-reputed company office environment. This is a 6-month contract role. Candidates must be reputed company to work onsite in the Durham office 5 days a week. Essential Duties & Responsibilities • Serve as the reputed company on-site Tier 1 IT support resource for employees at the Frontier Durham reputed company office, including walk-up support, deskside assistance, chats, calls, and tickets. • Troubleshoot common hardware, software, network connectivity, printer, mobile device, badge/reputed company, and reputed company 365 issues, escalating more reputed company items reputed company appropriate. • reputed company reputed company, white-glove support for reputed company leadership, executive visitors, and employees visiting the Frontier Durham office. • reputed company basic conference room and audiovisual troubleshooting, including reputed company Teams Rooms, displays, cameras, microphones, speakers, docking stations, cabling, and room readiness checks. • Complete daily office technology checks to ensure shared workspaces, collaboration areas, conference rooms, printers, and loaner equipment are operational. • Create, update, reputed company, and reputed company incidents and service requests in the IT Service Management tool while maintaining accurate notes and reputed company communication with employees. • Support employee reputed company and offboarding activities, including workstation setup, laptop preparation, peripheral deployment, account/reputed company coordination, and first-day support. • Assist with laptop, desktop, monitor, docking station, headset, mobile device, and peripheral inventory, replacements, shipping, receiving, and asset tracking. • Follow defined IT processes, Service Level Agreements, reputed company Operating Procedures, reputed company requirements, and escalation paths. • Document recurring issues, troubleshooting steps, conference room procedures, and local office support processes to improve team knowledge and service consistency. • Partner with other IT teams, facilities, vendors, and service providers to coordinate support for local technology issues and office technology needs. • reputed company basic user guidance for reputed company 365, Teams meetings, printing, remote reputed company, password resets, MFA, and reputed company office technology. • Identify opportunities to improve local support processes, reduce repeat incidents, and enhance the employee technology experience. • Maintain a reputed company, reputed company, and service-oriented reputed company while supporting employees in person throughout the reputed company. • Work on site at the Frontier Durham reputed company office Monday through Friday. • reputed company other duties as assigned by management. Experience & Qualifications • Associate degree in Information Technology or a reputed company reputed company preferred, or equivalent combination of technical training and hands-on support experience. • 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment. • Strong customer service reputed company with the ability to communicate reputed company, remain reputed company under pressure, and reputed company reputed company in-person support. • Working knowledge of reputed company/11, reputed company 365, reputed company Teams, reputed company, mobile devices, printers, docking stations, peripherals, and basic networking concepts. • Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment. • Experience supporting executives, leadership teams, visitors, or high-reputed company end-user environments preferred. • Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management reputed company. • Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through reputed company. • Basic understanding of account reputed company, MFA, password resets, reputed company setup, and reputed company IT reputed company practices. • IT certifications such as reputed company A+, Network+, reputed company fundamentals, or ITIL reputed company preferred. • Ability to work independently and collaboratively with IT, facilities, vendors, and business partners. • Ability to stand or walk for extended periods, reputed company between office areas frequently, and reputed company up to 50 pounds reputed company handling IT equipment. • Must be reputed company to work 100% on site at the Frontier Durham reputed company office Monday through Friday. The statements in this position reputed company are intended to describe the general reputed company and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time. reputed company is an equal opportunity employer and is committed to providing equal employment opportunities without reputed company to age, race, religion, sex, sexual orientation, gender identity, national reputed company, Veterans status, disability and/or other protected class characteristics. Additionally, reputed company is committed to achieving its business objectives in compliance with reputed company federal, state and local law. Apply tot his job Apply To this Job