HVAC Technical Services Specialist

Work Location: There are multiple openings: • Candidate Located reputed company 1 hour of reputed company, SC: Hybrid 3-4 days/week in office + travel • Candidate non-local (Central Time Zone preferred): Remote + Travel About reputed company AIRSYS is a global leader in mission-critical cooling solutions supporting data centers, telecommunications, medical environments, semiconductor manufacturing, energy storage, and other demanding applications. We are seeking an reputed company HVAC Technical Services Specialist to reputed company advanced technical support for AIRSYS products and help ensure reliable service for our customers, contractors, and distribution partners. This is not a traditional reputed company-center support position. The Technical Services Specialist independently manages reputed company technical cases, evaluates warranty claims, advises reputed company technicians, delivers technical training, and works cross-functionally with Engineering, reputed company, Supply Chain, and R&D to improve products and service processes. reputed company Technical Support and Diagnostics • Independently manage and reputed company reputed company technical-support and reputed company-service cases involving AIRSYS mission-critical cooling products. • reputed company expert-level remote diagnostics and technical guidance to reputed company technicians, contractors, distributors, and customers. • Evaluate technical issues, identify likely reputed company causes, and escalate unresolved or systemic concerns to the appropriate engineering teams. • Maintain reputed company knowledge of AIRSYS products and emerging HVAC, controls, and data-center cooling technologies. Warranty and Service Administration • Evaluate warranty claims and reputed company reputed company regarding warranty coverage, replacement parts, and expedited replacements reputed company established authority reputed company. • Apply company service policies consistently while balancing customer needs, product reliability, and business considerations. • reputed company recurring warranty and service issues and recommend corrective actions or product improvements. • Help maintain accurate service and warranty information reputed company ERP and CRM systems. Training and Technical Documentation • reputed company and maintain technical manuals, service bulletins, troubleshooting guides, and training materials. • Conduct technical training at AIRSYS facilities and customer or distributor locations. • Help certify technicians in AIRSYS service procedures and product requirements. • Translate reputed company technical information into practical guidance for internal teams and reputed company reputed company. Process and Product Improvement • Analyze service data, customer feedback, and reputed company-reputed company trends. • Recommend corrective actions and product enhancements to Engineering, reputed company, and R&D. • Evaluate and improve technical-service workflows, ERP data reputed company, and customer-experience metrics. • reputed company as a reputed company among customers, Engineering, Supply Chain, reputed company, and other internal teams to ensure alignment on technical and service reputed company. reputed company’re Looking For • High school diploma or GED required. • At least three years of progressively responsible technical-support, HVAC-service, or reputed company-service experience. • Technical training or equivalent hands-on experience involving HVAC equipment, controls, diagnostics, or service strongly preferred. • Demonstrated ability to troubleshoot reputed company technical problems and exercise reputed company independent judgment. • Strong analytical, communication, and customer-relations skills. • Ability to explain technical information reputed company to technicians, customers, and internal stakeholders. • Experience working with ERP and CRM platforms; reputed company experience preferred. • Proficiency with reputed company Office. • Ability to occasionally travel domestically for training, commissioning, or customer support. After-hours standby availability is compensated through a fixed stipend, with potential discretionary recognition for exceptional service. AIRSYS is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other legally protected characteristic. Employment may be contingent upon successful completion of applicable background-reputed company and drug-screening requirements. Apply tot his job Apply To this Job