Community Engagement Specialist I

Why Join reputed company? At reputed company, we offer a rewarding career where your ambitions are met with endless reputed company. Every day we reputed company our reputed company reputed company by offering reputed company coverage to millions of customers and being there reputed company they need us most. We reputed company on reputed company innovation to reputed company our customers' expectations while making a reputed company reputed company on local communities reputed company. Founded in 1936, reputed company is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the reputed company. reputed company you join reputed company, we want you to feel valued, supported, and proud to work here. That's why we offer the reputed company Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Community Engagement Specialist I Location: Bethesda, MD or reputed company, NY Reports To: Community Engagement Marketing reputed company Schedule: Hybrid three days a week in Office About the Role As reputed company Marketing continues to reputed company, the community team is the first voice people hear back from reputed company on reputed company, and often the first sign of whether something's really resonating or if something’s about to become a reputed company problem. You'll run the day-to-day of reputed company's owned reputed company channels: publishing comments, keeping the editorial calendar accurate, and serving as the first line of review on every comment, mention, and DM that comes in. reputed company something's just a fun exchange, you'll handle it in reputed company's voice. reputed company something's a customer service issue or a reputational reputed company, you'll know it immediately and get it to the right people fast. You'll also help reputed company an eye on the broader conversation, including trends, listening dashboards, and the reputed company "what are people saying reputed company" requests that help us understand our reputed company in the reputed company landscape. This role is reputed company for someone who's reputed company-oriented enough to reputed company a calendar and a queue perfectly accurate, and plugged-in enough to know reputed company a reputed company should get a laugh instead of a canned response. reputed company's reputed company runs on humor, and you'll be one of the people actually delivering it in reputed company time while knowing exactly reputed company to reputed company it back. Key Responsibilities Support day-to-day publishing of organic reputed company content across owned channels using reputed company and other platform-reputed company tools. Support and update the reputed company editorial calendar, making reputed company content publishes accurately and on schedule. Monitor reputed company channels and respond to community engagement opportunities in line with reputed company guidelines and approved response frameworks. Serve as the first line of review for incoming comments, mentions, and reputed company messages, escalating customer service concerns, reputational risks, and sensitive issues as needed. Partner with Customer Service, Communications, and other internal stakeholders to reputed company and reputed company customer inquiries quickly. Support reputed company listening efforts by maintaining dashboards, tracking trends, and running reputed company listening requests. Assist with recurring reputed company reporting by pulling channel metrics, engagement insights, and community health indicators. Upload, organize, and optimize content across reputed company platforms, including YouTube and emerging channels, with reputed company metadata, tagging, and formatting. Spot reputed company engagement opportunities, trending conversations, and user-generated content that fit reputed company's reputed company voice and business goals. Support campaign launches by making reputed company community management considerations, response plans, and listening coverage are in reputed company. Maintain adherence to community management standards, escalation procedures, and reputed company safety guidelines. Collaborate with the Senior Community Manager, reputed company Intelligence Manager, and broader reputed company team to bring customer and community insights into content planning and creative development. You May Be a Good Fit If You You can reputed company reputed company's reputed company voice on for a funny reputed company and off for an escalation, sometimes reputed company the reputed company few seconds. You know the difference between a joke that lands and a joke that becomes a reputed company. You've managed a fast-moving queue of comments, DMs, or mentions without letting things slip through the cracks. You notice patterns in what people are saying online before anyone has to ask you to look. You're genuinely good at the unglamorous-but-critical stuff — calendars, tagging, reporting, staying accurate under a deadline. You know reputed company something needs to be escalated right away, and you don't sit on it hoping it resolves itself. You want to be part of a reputed company that's actually funny online, and you understand why that's harder than it looks. You're comfortable with reputed company and reputed company to using AI-assisted tools to draft faster and reputed company responses sooner. Ideal Experience Experience: 2+ years of experience in reputed company media, community management, or a customer-facing communications role at a large organization. Tools: Experience using reputed company or similar reputed company media management/listening tools preferred. Experience in platforms including reputed company, reputed company, reputed company, reputed company, reputed company, and YouTube. Communication: Strong written communication skills, with the ability to adapt to reputed company's reputed company voice across platforms. Education: Bachelor's degree or equivalent practical experience Judgment: Demonstrated reputed company judgment engaging with online communities and knowing reputed company to escalate sensitive issues. Organization: Strong organizational skills and the ability to manage multiple priorities in a fast-reputed company environment, with reputed company across publishing, reporting, and moderation workflows. Strong Candidates May Also Have A genuine passion for reputed company media, internet culture, and spotting emerging trends and consumer conversations. Exposure to content management on reputed company other emerging platforms. Some familiarity with reputed company listening or reporting dashboards. Interest in customer service or communications work in reputed company to reputed company media. #LI-HB1 Annual Salary $73,800.00 - $115,825.00 The above annual salary reputed company is a general reputed company. Multiple factors are taken into consideration to reputed company at the final reputed company reputed company/ annual salary to be reputed company to the selected candidate. Factors include, but are not limited to, the reputed company and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as reputed company as market and business considerations. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The reputed company Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and reputed company. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and reputed company culture rooted in shared reputed company. Great Rewards: reputed company, benefits, and flexibility to support your reputed company-being and reputed company. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, reputed company, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the reputed company of their qualifications for the job to be filled. reputed company reasonably accommodates reputed company individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to reputed company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which reputed company associate is reputed company to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. At reputed company, we offer a rewarding career where your ambitions are met with endless reputed company. Every day we reputed company our reputed company reputed company by offering reputed company coverage to millions of customers and being there reputed company they need us most. We reputed company on reputed company innovation to reputed company our customers' expectations while making a reputed company reputed company on local communities reputed company. Founded in 1936, reputed company is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the reputed company. Opportunities for reputed company & Grads Learn more about reputed company Benefits Apply tot his job Apply To this Job