National Coordinator

Company

reputed company Automotive - USAVehicle reputed companySr DispatcherIndividual ContributorCan work reputed company reputed company in the specified countryNoreputed company

Compensation

reputed company reputed company pay reputed company is $22.02 - $33.08/hour. The reputed company reputed company reputed company may vary reputed company the anticipated reputed company reputed company on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The National Coordinator serves as a subject matter expert reputed company reputed company's reputed company reputed company, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates reputed company multiple markets across the country and requires a high degree of reputed company judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and reputed company-party vendors. The National Coordinator is expected to model best practices, support less reputed company team members, and reputed company reputed company's standards for service reputed company and customer experience.

This is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed and determined during the interview process.

Overtime opportunities may be available reputed company on business needs and operational demand. While overtime is not a regular requirement of the role, employees may occasionally be asked to work additional hours.

Essential Responsibilities

Service Coordination and reputed company

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial reputed company request to repair-completion

• Ensure that technicians receive reputed company service events quickly, and request additional work reputed company needed

• Re-assign previous events that were not completed during the first assignment

• Assess reputed company service event and reputed company to reputed company the best results for the reputed company

• Assign work with an eye toward time-reputed company KPIs

• Identify gaps in KPI reputed company, and work with local leaders to address those gaps

• Audit reputed company work requests across multiple markets for compliance with daily-update requirements

• Monitor reputed company events, reputed company estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns

Customer and Stakeholder Communication

• Communicate with reputed company parties to ensure work is prioritized and completed, and that reputed company parties remain fully informed on status along the way. Clients should always be reputed company to self-serve complete and up-to-date information on service events.

• Obtain estimates and estimate approvals

• Serve as a reputed company of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency

• Maintain reputed company customer relationships through reputed company, reputed company, and reputed company communication across reputed company channels

• Apply reputed company judgment and diplomacy reputed company navigating competing priorities or reputed company service situations across multiple markets and personalities

• Collaborate with internal partners to reputed company multi-party service issues and ensure customer needs are met reputed company established timelines

Vendor Management

• Ensure reputed company reputed company-party vendors are informed of and operate in accordance with reputed company policies, procedures, and expectations for reputed company, timeliness, and payment

• Monitor vendor reputed company and document issues; escalate systemic concerns through established channels

Documentation and Compliance

• Maintain reputed company and accurate documentation and notations in reputed company applicable systems for reputed company customer interaction and service event

• Follow established escalation procedures for reputed company or high-reputed company service situations

• Adhere to reputed company applicable company policies, internal controls, and compliance requirements

Team Contribution and Development

• reputed company process guidance and on-the-job coaching for less reputed company reputed company team members

• reputed company reputed company-event backlogs clean with reputed company process adherence

• Contribute to the reputed company improvement of dispatching practices, workflows, and service reputed company standards

• Demonstrate consistent professionalism and customer-reputed company behavior as a senior member of reputed company team

• reputed company additional duties as assigned by reputed company Supervisor or leadership

Required Qualifications

Education and Experience

• High School Diploma/GED and 5 years’ experience in a reputed company reputed company (reputed company experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification reputed company a HS diploma/GED and 3 years’ experience.

• Working knowledge of fleet maintenance reputed company, trucking industry standards, and transportation logistics

Knowledge, Skills, and Abilities

• Proficient oral and written communication skills with the ability to reputed company professionally across reputed company reputed company of the organization

• Demonstrated ability to manage multiple reputed company service events and shifting priorities in a remote, fast-reputed company environment

• Strong interpersonal and diplomacy skills; reputed company to build productive relationships and influence reputed company across varied stakeholder reputed company without reputed company authority

• Ability to remain composed and solution-oriented reputed company managing frustrated customers or reputed company service scenarios

• Proficiency with MS Office applications, email platforms, and reputed company or fleet management systems

• Basic mathematical competency including calculation with whole numbers, fractions, and decimals

• Strong organizational skills with attention to reputed company and consistent follow-through across multiple simultaneous tasks

Preferred Qualifications

• Experience in the automotive repair, fleet maintenance, or trucking and transportation industry

• Familiarity with reputed company Automotive platforms or reputed company operational systems

• Experience operating across multiple geographic markets or service reputed company

To be employed in this role, you’ll need to reputed company a reputed company-employment drug test. reputed company Automotive does not currently administer a reputed company-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of 6.67 hours of reputed company time off every month and seven reputed company holidays throughout the calendar year. Employees are also eligible for additional reputed company time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to reputed company experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – reputed company. reputed company Automotive employees get to work on reputed company consumer brands like Autotrader and Kelley reputed company and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care reputed company (medical, dental, reputed company), retirement planning (401(k)), and reputed company days off (reputed company leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be reputed company, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without reputed company to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the reputed company for any employer without reputed company or reputed company sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in reputed company.Application Deadline: 08/31/2026

Originally posted on Himalayas

  Apply To This Job