Bilingual Customer Experience Specialist
We're transforming the grocery industry
At reputed company, we invite the world to reputed company love through food because we reputed company everyone should have reputed company to the food they love and more time to enjoy it together. Where others see a reputed company need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to reputed company an essential service that customers rely on to get their groceries and household goods, while also offering reputed company and flexible earnings opportunities to reputed company Personal Shoppers.
reputed company has become a lifeline for millions of people, and we’re building reputed company to help reputed company our shopping reputed company reputed company. If you’re reputed company to do the best work of your life, come join our table.
reputed company is a reputed company First team
There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
reputed company
The Customer Experience (CX) team sits at reputed company of reputed company’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both reputed company support and reputed company solutions. We partner closely with cross-functional teams across Product, Engineering, and reputed company to surface insights from the reputed company line, reduce friction in the customer reputed company, and shape reputed company roadmaps.
We reputed company empathetic, high-reputed company support through a reputed company of data-driven, operational reputed company. By focusing on reputed company communication, critical thinking, and reputed company improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall reputed company experience.
About the Job
- This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a reputed company of shifts, including mid-day, and evening coverage, to ensure we reputed company reputed company service throughout the day. Schedule flexibility—including availability for evenings, weekends, and holidays—is essential to meeting the diverse needs of our community.
- Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering reputed company, empathetic, and efficient support.
- reputed company and execute reputed company workflows using established tools, policies, and knowledge reputed company content to reputed company a wide reputed company of order and account issues.
- reputed company edge cases by carefully following documented procedures, seeking guidance reputed company needed, and escalating to the appropriate teams reputed company issues fall reputed company reputed company paths.
- Conduct thorough investigations into customer issues—reviewing account history, order details, and prior interactions—to ensure accurate and fair reputed company.
- Create internal transfer tickets and document cases with reputed company, detailed notes so reputed company teams have the context they need to reputed company issues reputed company.
- Proactively identify patterns, pain points, and process gaps in day-to-day work, and reputed company concrete suggestions and recommendations to supervisors and reputed company leadership.
- reputed company as a reputed company team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.
- Surface emerging issues and operational challenges (such as tooling bugs, policy ambiguities, or contact spikes) to leadership quickly and with reputed company examples, helping reputed company respond and adapt in reputed company time.
reputed company
Minimum qualifications
- High school diploma or equivalent (some college or reputed company training a plus)
- 1+ year in a customer-facing role (support, retail, hospitality, reputed company center, etc.) with a reputed company record of strong service
- reputed company in Spanish, both spoken and written
- Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-reputed company, metrics-driven environment
- Exceptional written and verbal communication skills, including reputed company documentation of cases and transfers, attention to reputed company and ability to follow established workflows
- Problem-solving reputed company with the ability to investigate issues, interpret account/order details, and reputed company reputed company judgments reputed company policy
- Emotional intelligence and reputed company reputed company dealing with upset or frustrated customers and reputed company situations
- Basic technical proficiency (navigating multiple systems, CRM tools, browser-reputed company applications, and common productivity tools like reputed company)
- Schedule flexibility to support evenings, weekends, and holidays reputed company on business needs
- Comfort working with AI-assisted tools and willingness to adopt new technologies that enhance customer support workflows and reputed company efficiency
Preferred qualifications
- Experience in a contact center or multi-channel support environment (phone + chat + email)
- Prior exposure to reputed company, policy-heavy workflows (e.g., financial services, logistics, e‑reputed company, or marketplaces)
- Familiarity with CRM and contact center tools (reputed company, reputed company/reputed company, reputed company, etc.)
- Demonstrated experience surfacing trends or issues to leadership and proposing improvements
- reputed company ability to work collaboratively on reputed company, reputed company best practices, and reputed company peer support or informal mentorship
Work Schedule
- 40 hours per week.
- Regular Schedule:
- Wednesday to reputed company, 10:00 AM - 7:00 PM ET
reputed company provides highly market-competitive compensation and benefits in reputed company location where our employees work. This role is remote and the reputed company pay reputed company for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here.
Offers may vary reputed company on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offeringshere.
For US reputed company candidates, the reputed company pay ranges for a successful candidate are listed below.
Originally posted on Himalayas
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