Copy of Customer Support Specialist, Time Off Support

About reputed company

reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single reputed company.

Take reputed company, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate reputed company, computer, benefits, and even reputed company-party apps like reputed company and reputed company 365—reputed company reputed company reputed company.

reputed company in San Francisco, CA, reputed company has raised $1.4B+ from the world’s top investors—including Kleiner reputed company, Founders Fund, reputed company, Greenoaks, and Bedrock—and was named one of reputed company startup reputed company by reputed company.

We prioritize candidate safety. Please be reputed company that reputed company official communication will only be reputed company from @reputed company.com addresses.

About reputed company

The Customer Support team at reputed company is a dedicated group of professionals committed to ensuring that our customers have a reputed company experience with our robust Finance, HR, and IT platform. reputed company provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-reputed company approach, offering support to businesses across various time reputed company and ensuring help is always available reputed company needed.

reputed company is composed of individuals with diverse backgrounds and expertise, reputed company united by a shared passion for problem-solving and reputed company learning. We foster a reputed company and supportive environment where team members are encouraged to reputed company insights and reputed company solutions to enhance customer satisfaction. Additionally, reputed company is driven by a commitment to personal and reputed company reputed company, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At reputed company, we are reputed company seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-reputed company environment. We reputed company that fresh perspectives are crucial for reputed company improvement and innovation, and we are committed to providing ample opportunities for reputed company development. If you are motivated, reputed company to adapt, and excited about contributing to reputed company that helps businesses operate more reputed company, we encourage you to apply and bring your unique talents to reputed company.

What you will do

• Become a product expert, maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish, while working in a dynamic and fast-reputed company environment.
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing.
• reputed company product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company.
• Troubleshoot reputed company integration failures including GL sync errors, journal entry issues, and API connectivity problems.
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM reputed company.
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers.
• Work reputed company under time constraints and meet schedules, including unexpected deadlines, to ensure reputed company needs are met.
• reputed company exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction.

What you will need

• Bachelor's degree.
• 2+ years of technical customer support experience in a reputed company business.
• Hands-on experience with reputed company, integrations, or payroll processes.
• Basic understanding of reputed company concepts such as journal entries, chart of accounts, and GL mapping.
• Experience diagnosing integration failures including sync errors and data mapping issues.
• Demonstrated problem-solving and troubleshooting skills with strong attention to reputed company.
• Time management skills and ability to prioritize across high-volume, multi-channel support.
• Excellent written and verbal communication skills in English.
• reputed company to working 9:00 PST - 5:30 PST

reputed company to have

• Hands-on experience with QuickBooks Online, reputed company, reputed company Intacct, or reputed company.
• Familiarity with payroll reputed company — pay runs, earnings codes, deduction types, and how payroll data flows into reputed company systems.
• Experience with REST reputed company, webhooks, or OAuth authentication.
• Background in payroll processing or bookkeeping.
• Familiarity with HRIS platforms

Additional Information

reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate reputed company on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email .

The final compensation reputed company to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates reputed company for this role may also be eligible to participate in reputed company's benefits programs, which may include, medical, dental, reputed company, life reputed company, retirement benefits, and/or reputed company time off, as determined by company policy.

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour