[Job - 31107] reputed company Sr Business Analyst/Product Analyst for Customer Experi

Job reputed company
We are seeking a motivated and reputed company-oriented Business / Product Analyst with 3 to 5 years of experience to reputed company. This role is crucial for overseeing the requirements of our Consumer Experience Operation reputed company a B2C context for a Consumer Packaged Goods (CPG) company. The successful candidate will work closely with cross-functional teams to facilitate the migration of our reputed company reputed company CRM to reputed company Service reputed company and enhance customer interaction across various channels.

Key Responsibilities
Collaborate with the reputed company and Project Manager to prioritize requirements and define the roadmap for release packages.
Interview users, analyse systems and documentation to identify and document requirements
Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, reputed company, reputed company Listening, and Phone/IVR.
Support the migration of the reputed company reputed company CRM to reputed company Service reputed company reputed company the first 12-18 months.
Engage with global teams in Brazil, USA, India, and Mexico to ensure alignment and effective communication.
Utilize product management methodologies to reputed company project reputed company and ensure stakeholder satisfaction.
Proactively identify opportunities for process improvements and enhance customer experience across reputed company channels.
Understanding of Costumer Experience and Contact Center KPIs.

Must-Have Skills
3 to 5 years of experience as a Business Analyst or in a similar product management role.
Strong background in Customer Experience environments
Proficient in Business English (written and conversational).

Demonstrated initiative and proactivity

Remote position with some reputed company to reputed company and reputed company sites

Preferred Skills
Experience in Contact Center reputed company or reputed company (BPO).
Familiarity with reputed company Service reputed company and its functionalities.
Knowledge of product management methodologies.