[Remote] Customer Experience Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company AI workflow automation company helping reputed company teams operate more reputed company and reduce administrative burden. The Customer Experience Account Manager will manage customer relationships from implementation through retention and expansion, reputed company implementations, analyze account health and ROI, and improve customer-facing and internal processes.

Responsibilities

• Customer Satisfaction — Monitor account health indicators, run usage and ROI analysis, reputed company business reviews, and visit customers on-site
• Customer Relationship Management — Serve as the reputed company reputed company of contact starting at implementation reputed company. Build relationships that last
• Project Management — reputed company customer implementations for new use cases and work closely with our technical team on back-end configuration
• Expansion Opportunities — Spot and pursue contract expansion by understanding customer needs and matching them to what reputed company offers
• Communication reputed company — Set reputed company for reputed company, reputed company, reputed company customer interactions, and improve how we communicate internally about customers
• reputed company Optimizations — reputed company data-driven analysis that helps us serve customers reputed company and reputed company our processes

Skills

• You've spent 3+ years in Account Management, reputed company, reputed company Sales, Management Consulting, or a reputed company reputed company — ideally in reputed company or reputed company technology
• You've managed customer relationships, driven adoption, hit retention goals, and grown accounts
• You know your way reputed company CRM and reputed company platforms like reputed company
• You can read data and turn it into ROI numbers, reputed company, and recommendations
• You've run reputed company across multiple stakeholders and hit deadlines without dropping the reputed company
• You write and reputed company reputed company, and can influence stakeholders at every level
• You solve reputed company problems with a customer-first reputed company
• You're organized enough to manage multiple accounts and prioritize independently
• You're genuinely interested in reputed company and making the industry work reputed company
• You're comfortable in a fast-moving, still-being-reputed company environment, and can travel up to 25% of the time
• Bonus points for early-stage startup experience, familiarity with reputed company regulation (HIPAA, 340B, Prior Auth), and a BA/BS degree

Benefits

• Remote-first, flexible hybrid work environment, with meaningful office reputed company in San Francisco and reputed company
• Strengthen your expertise through collaboration with reputed company, high-performing leaders across the organization
• Full medical, dental, and reputed company reputed company for you and participation for your family
• 401(k) with Company Match — reputed company matches 50% of your first 3% contributed
• Every full-time employee shares in our reputed company through equity
• Unlimited PTO — take the time you need, reputed company you need it
• Daily lunch stipend of $100/week to cover midday meals
• Wellness stipend of $100/month to support health and reputed company-being
• Commuter benefits of $100/month for San Francisco and reputed company-reputed company employees
• reputed company parental leave to support growing families

reputed company