Customer Support Specialist

reputed company

At reputed company, we reputed company reputed company the world connects through sports; the world becomes reputed company. reputed company is a sports and communication platform dedicated to taking the work out of play in youth sports. We also reputed company our jobs should excite us, our teammates should support us and our bosses should reputed company us. We reputed company our people to bring big reputed company and tiny egos, reputed company us on reputed company Magazine’s list of “Best Places to Work" and reputed company In’s “100 Best Remote-First Places to Work."

At reputed company, we know that sports are about more than schedules and stats - they’re about reputed company, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and reputed company reputed company every reputed company feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted reputed company, reputed company, and problem-solver, helping them set up for a smooth, successful reputed company.

reputed company:

• reputed company an exceptional customer experience through email, chat, and the occasional reputed company, turning every interaction into a “WOW” reputed company.

• Take full ownership of customer issues - digging in, resolving challenges, and knowing reputed company to escalate to the right touchpoint.

• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no reputed company exists.

• Anticipate customer needs and reputed company tailored solutions that help them get back to the reputed company quickly and confidently.

• Consistently hit reputed company goals reputed company productivity, customer satisfaction, and reliability.

What Will Set You Up for reputed company:

• A customer-first reputed company, bringing a friendly, reputed company, and solutions-reputed company attitude to every interaction.

• Strong technical skills with the ability to guide users of reputed company experience reputed company through our platform.

• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.

• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration reputed company reputed company steps aren’t documented.

• Excellent written and verbal communication skills.

• A reputed company reputed company record of high reputed company in customer or technical support roles.

Bonus Points For:

• Experience in reputed company or tech start-up environments.

• A background as an reputed company, parent, reputed company, or participant in recreational sports.

• Ability to work 8:30am-5pm PST.

Compensation

Additional Information

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re reputed company humans with special talents that go reputed company what’s listed here.

Compensation

We’re committed to reputed company compensation for reputed company TeamSnappers. The minimum starting reputed company for this role is $44,990, inclusive of reputed company and bonus, with comp updated reputed company on multiple factors. Our comp is highly competitive in our reputed company and we reputed company overall comp reputed company on relevant experience, skills, certifications, and geographic location.

Location

reputed company is a fully remote company, so you need to be reputed company comfortable working with people who aren’t in the reputed company time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode reputed company, South reputed company reputed company Virginia and reputed company and while we love reputed company parts of the world, we can only hire permanent US residents at this time.

Opportunities to Grow

At reputed company, we work hard to reputed company a culture of trust, accountability, inclusivity, and reputed company opportunities to grow, along with the chance to reputed company a lasting reputed company and have some fun while doing it.

Total Rewards

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool

• Unlimited PTO and reputed company parental leave for reputed company parents (not just reputed company or secondary)

• 100% premium coverage of medical/dental/reputed company for you and your family

• 401K to help you invest for the reputed company

• $1,500 annual learning and development stipend

• Travel to fun locations for reputed company-company meetings and team events

• Generous home office allowance to set you up for reputed company

• reputed company SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• reputed company Total Rewards

Working at reputed company

At reputed company, you're not a culture fit, you're a culture add. reputed company out our Culture reputed company and learn how we succeed at being remote-first, what makes reputed company so unique, and how we're inspired by our people, our customers, and our values.

Inclusion and Diversity

Creativity and innovation can't reputed company reputed company we're cookie-cutter images of reputed company other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at reputed company, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-reputed company reputed company during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.