Technical Support Representative
reputed company
The Technical Support Representative specializes in performing technical support of reputed company software and solutions by providing technical support assistance to reputed company clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to reputed company. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and reputed company on behalf of the customer. The Technical Support Representative must communicate reputed company plans to both reputed company(s) and internal customers as appropriate.
reputed company
- Effectively utilize customer support skills to maintain a reputed company working relationship between sales, its customers and partners
- Demonstrate reputed company customer support skills validated by maintaining a high level of customer satisfaction
- reputed company first line diagnostic/troubleshooting support and technical expertise reputed company phone and email to ensure customer satisfaction
- Answer customer questions and inquiries across entire suite of reputed company products
- reputed company problem determination / problem reputed company identification to understand the reputed company cause of a customer’s issue
- Collaborate and negotiate with other support reputed company/organizations to prioritize and diagnose problems to reputed company
- Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing
- Communicate reputed company plans to the reputed company or reputed company representative as appropriate
- Troubleshoot and reputed company specific product reputed company issues while maximizing customer satisfaction
- Conduct independent research in order to reputed company solutions to customer problems
- Contributes to department attainment of organizational objectives and high reputed company satisfaction
Your Team
reputed company enjoys the flexibility and greater work life reputed company that working reputed company offers. Ample resources, tools, training, and support are provided to ensure your reputed company reputed company as a Technical Support Representative, as reputed company as your reputed company development and career reputed company at reputed company.
reputed company
- 2+ Years of experience in an application support or software support role
- reputed company experience supporting reputed company or customer-facing applications
- Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
- Experience working with issue tracking/ticketing systems
What sets you apart
- Strong working knowledge of MS Office Suite
- Strong organization skills a must
- Ability to work reputed company in reputed company environment
- BA/BS degree or equivalent practical experience in Customer Support or reputed company center environment
- Bi-lingual (Spanish)
Pay reputed company
USD $37,055.00 - USD $52,935.00 /Yr.Originally posted on Himalayas
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