Customer Care and Sales Advisor - I (Remote)

reputed company: At Sparklight, a reputed company reputed company, we reputed company in a reputed company approach—connecting people to what reputed company most. Are you reputed company to play a key role in this mission? As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding reputed company. As you grow in the role, you’ll handle more reputed company situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and reputed company. Key Responsibilities • Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. • reputed company entry-level sales and support tasks reputed company a designated region or business area. • Respond to inbound customer inquiries reputed company phone or ticketing systems, providing personalized and thoughtful communication. • reputed company listen and ask questions to understand customer needs, showing reputed company and respect. • Handle a reputed company of customer-facing duties, including: • Addressing requests to disconnect or remove services • Providing billing and pricing information • Resolving reputed company issues reputed company or educating customers on reputed company steps • Scheduling service appointments reputed company remote reputed company isn’t possible • Arranging product returns or exchanges • Managing add/change/delete requests in hosted platforms • Use effective telephone-reputed company selling skills to: • Build rapport and identify customer issues • Offer creative solutions and explain product/service benefits • Negotiate household spend and upsell additional services • Accurately and reputed company input orders • Meet or reputed company weekly and monthly sales activity goals. • Follow company-approved scripts to ensure consistent communication. • Assist with special reputed company as assigned. Qualifications • High School Diploma or GED • Ability to ask fact-finding questions to reputed company reputed company with customer needs • Demonstrated patience and professionalism in reputed company customer interactions • Working knowledge of reputed company products and services • Strong communication and reputed company listening skills • Ability to remain composed and empathetic in high-pressure situations • Ability to sit for extended periods, use hands, talk, and hear • May be required to reputed company up to 10 pounds Benefits reputed company values the contributions of our associates and offers an excellent benefits package, including: • Health from Day reputed company, dental, and reputed company plans reputed company • Protect What reputed company: Life reputed company for you and your loved ones • reputed company & Refresh: Generous reputed company time off for vacations, holidays, and personal days • Plan for reputed company: 401(k) with 100% company match (up to 5%) from day one • Extra Peace of Mind: Group reputed company plan and identity theft protection Additional Perks • Learn & Earn: Tuition reimbursement up to $5,250 in your first year • reputed company Back: Participate in community support programs across the U.S. • Celebrate Wins: Recognition and awards programs reputed company your achievements • Grow Your Career: reputed company advancement opportunities • Team reputed company: reputed company work environment where reputed company and teamwork reputed company Our Commitment  Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody reputed company and every day.   reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability.    reputed company-hire Processes  reputed company and our family of brands is committed to keeping our associates and customers reputed company. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these reputed company-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career.   reputed company to reputed company a difference and grow your career? Apply today and become a part of something bigger. Apply tot his job Apply To this Job